Firefox crashes repeatedly, unsure of cause
Most recent dump:
AdapterDeviceID: 0x2e12 AdapterVendorID: 0x8086 Add-ons: adblockpopups%40jessehakanen.net:0.9.1,afterthedeadline%40afterthedeadline.com:1.51,lazarus%40interclue.com:2.3,%7B0538E3E3-7E9B-4d49-8831-A227C80A7AD3%7D:2.2.2,%7B0c8fbd76-bdeb-4c52-9b24-d587ce7b9dc3%7D:2.0.6,%7Ba7c6cf7f-112c-4500-a7ea-39801a327e5f%7D:2.0.18,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:28.0,elemhidehelper%40adblockplus.org:1.2.3,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.5.1,firefox%40ghostery.com:5.2.1,jid1-tHrhDJXsKvsiCw%40jetpack:64.155 AvailablePageFile: 1097228288 AvailablePhysicalMemory: 89706496 AvailableVirtualMemory: 192815104 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 34078720 BreakpadReserveSize: 37748736 BuildID: 20140314220517 CrashTime: 1398899374 EMCheckCompatibility: true Email: zranger@hotmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1396382197 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2e12, AdapterSubsysID: 04201028, AdapterDriverVersion: 8.15.10.2302
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 17193 StartupTime: 1398889696 SystemMemoryUsePercentage: 95 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: http://www.huffingtonpost.com/2014/04/30/rick-scott-obamacare-stories_n_5239898.html User32BeforeBlocklist: 1 Vendor: Mozilla Version: 28.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{72D4DC61-DDB1-4265-89F7-6DFD8C7AF56A}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{72D4DC61-DDB1-4265-89F7-6DFD8C7AF56A}] DATAGRAM 0 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{739E1923-0D65-4D22-A73B-5C1384F82E73}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{739E1923-0D65-4D22-A73B-5C1384F82E73}] DATAGRAM 3 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2CC45D3D-4B24-4EA5-9225-6769EE930EA7}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2CC45D3D-4B24-4EA5-9225-6769EE930EA7}] DATAGRAM 5 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5B3ED0F3-6B3B-4095-A6F0-216ECAA37D99}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5B3ED0F3-6B3B-4095-A6F0-216ECAA37D99}] DATAGRAM 2 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{72D4DC61-DDB1-4265-89F7-6DFD8C7AF56A}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{72D4DC61-DDB1-4265-89F7-6DFD8C7AF56A}] DATAGRAM 1 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CDF362F5-394A-487A-A8DA-FD586ED1FE74}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CDF362F5-394A-487A-A8DA-FD586ED1FE74}] DATAGRAM 4 : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
This happens 3-4 times per day. It's getting annoying. I have tried multiple combinations of plugins on and off, but still, crash after crash. Help?
All Replies (3)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-55e8f4a6-feb6-44a5-87c8-bfc332140430 4/30/2014 7:10 PM bp-30b84c3c-4887-43c7-84fc-4402b2140430 4/30/2014 2:32 PM bp-45887a19-bbf7-4033-b63a-e97fd2140430 4/30/2014 11:41 AM bp-37eb64ad-1557-4c57-814d-902342140429 4/29/2014 3:48 PM bp-b7fae0d4-0a7b-4508-9377-666792140425 4/25/2014 7:31 PM
Hello,
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
(If you're using an added theme, switch to the Default theme.)
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Thank you.