Whenever I try to load videos on Fancast.com, the video never loads and then Firefox crashes, but the site works fine on Safari

novids,

Our site is compatible with the newest version of Firefox. Since the videos work on other browsers and not Firefox, there is probably a plug-in or something simple that is missing. We can help you.

So we can further assist you, can you please go to www.fancast.com/computer and e-mail me the information that appears on-screen. You can e-mail me at info[at]fancast[dot]com. Also, please include a link to this page and mention that you are "novids". Once I receive your e-mail, we can go into your Firefox settings and find what is missing.

Thanks,

Joe

Xfinity TV/Fancast Customer Support

• "Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
• "Remove the Cookies" from sites that cause problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

• Don't make any changes on the Safe mode start window.

See:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
• Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems