Built-in Firefox VPN stopped working after updating to Firefox 158.0.1
Hello,
The built-in VPN in Firefox was working correctly before the update to version 158.0.1. After updating, it stopped connecting and displays this error: “Couldn't connect to VPN. Try again in a few minutes.” The same error occurs in a private window. Troubleshooting already performed: DNS over HTTPS is off. Remote improvements are enabled. browser.ipProtection.enabled is set to true. network.proxy.type is set to 5. about:policies reports that the Enterprise Policies service is inactive.
Could this be a regression in Firefox 158.0.1? Please advise how to restore the built-in VPN. Thank you.
All Replies (11)
Hi
What happens when you have those prefs set to their defaults?
Thanks for your reply. Could you please specify which preferences you mean? I haven't intentionally changed any preferences in `about:config`; I only checked the values of `browser.ipProtection.enabled` and `network.proxy.type` while troubleshooting the VPN issue.
Bonjour
File a bug report or feature request for Mozilla products https://support.mozilla.org/en-US/kb/file-bug-report-or-feature-request-mozilla If you wish, you can file a bug report.
Product: Firefox Component: IP Protection https://bugzilla.mozilla.org/buglist.cgi?product=Firefox&component=IP%20Protection
Quick search https://bugzilla.mozilla.org/buglist.cgi?quicksearch=Couldn%27t+connect+to+VPN
merci bien
gabriela.jati said
merci bien
@gabriela.jati, did changing those prefs back to default fix your issue?
Hi there Thanks for your kind message. Thing is I hadn't changed anything before I couldn't use the vpn any longer... it just stopped working. I reported the issue to bugzilla and I'm waiting for a reply before trying to change anything... which I'll probably do soon.
Thank you for letting us know.
Bonjour
About the preference, browser.ipProtection.enabled https://mozilla.github.io/policy-templates/#ipprotectionavailable
See also this discussion thread https://support.mozilla.org/en-US/questions/1605682
Agent virtuel said
Bonjour About the preference, browser.ipProtection.enabled https://mozilla.github.io/policy-templates/#ipprotectionavailable See also this discussion thread https://support.mozilla.org/en-US/questions/1605682
Hi there I haven't changed any preferences back to their defaults. I only checked their values while troubleshooting. The preference `browser.ipProtection.enabled` is already set to `true`. I also checked `about:policies`, which reports that the Enterprise Policies service is inactive. The VPN still fails with the same error: “Couldn't connect to VPN. Try again in a few minutes.” Should I reset any specific preferences to their defaults? If so, could you please identify which ones? Thx in advance
That is so strange, sorry you're experiencing this! What part of the world are you in? I'm curious if perhaps there is a geographic restriction at work here.
I live in Argentina. The Beta VPN version is the one available here. May that be the issue?
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.