Firefox Choking When Loading Videos; Chronic Tab Crashes
Legacy Win 7 Pro machines were just upgraded (had no choice but to run them) and FF performance was fine with legacy laptops eight years old. The FF version was much older. With much faster machines and Win 10 running 152.x, now 153.0, there are chronic chokes with FF. Tab crashes. Videos NEVER loading, chronic rebooting etc. -- it just doesn't seem to ever end. But it's not my decision. However -- the shitte rolls downhill right into my lap because nobody else has the patience. Please do not suggest paid 'support' again, because I would get laughed at, given the chronic problems to date over a number of years.
All Replies (2)
Some older HW/OS users esp. on W10 reported trying to disable some features helped them:
gfx.webrender.all → set to false layers.acceleration.disabled → set to true media.hardware-video-decoding.enabled → set to false
If you paste a few crash IDs somebody can help rule out known HW issues (like Raptor Lake CPUs).
Make sure you grab some already submitted ones:
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
I have to take time to review all the issues I have submitted and the concomitant answers in the last few weeks or so. Then I have to write a report. Just the way things are for me. TY.
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