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Since update to v 153 Firefox freezes, then crashes regularly.

Firefox App crash
George Kitsoukakis replied
joannalaver
joannalaver

Firefox v153 downloaded a day or 2 ago. Since when it freezes, cannot access internet, then crashes regularly. have to restart to get it working again. PC with windows 10. Despite windows settings showing internet connected, and other device connection fine. I've stopped the VPN plugin. Have submitted 3 crash reports just now bp-03b76eff-3e9d-4778-a790-7913d0260725 bp-f4ffd17f-b408-4b1a-a1ea-391190260725 bp-123c3ae2-1d94-4abb-a040-875720260725

It was freezing every few days before the update, but now it's 2-3 times a day.

Firefox v153 downloaded a day or 2 ago. Since when it freezes, cannot access internet, then crashes regularly. have to restart to get it working again. PC with windows 10. Despite windows settings showing internet connected, and other device connection fine. I've stopped the VPN plugin. Have submitted 3 crash reports just now bp-03b76eff-3e9d-4778-a790-7913d0260725 bp-f4ffd17f-b408-4b1a-a1ea-391190260725 bp-123c3ae2-1d94-4abb-a040-875720260725 It was freezing every few days before the update, but now it's 2-3 times a day.

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George Kitsoukakis
George Kitsoukakis
  • Top 25 Contributor
  • Moderator

Chosen Solution

Hi joannalaver,

Your report shows that your system is running **ZoneAlarm NextGen / Check Point Harmony Web Protection**.

Please try the following 1. Open Firefox and press Ctrl+Shift+A. 2. Look for the **Harmony Web Protection** extension. 3. Click the toggle switch to **Disable** it. 4. Restart Firefox.

Please let us know if disabling this extension stops the crashes!

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