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Google Drive not loading properly

sarah.schetter
sarah.schetter
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Hello,

Google Drive today stopped loading properly. I keep getting the rotating circle or "working" in the lower left corner of the browser window. I can get it to load fine in Safari and Chrome.

Docs and sheets I already had open, I seem to be able to interact with and edit normally. But navigating the main file path in Google drive, opening folders, and opening files isn't working.

I would really prefer to not switch browsers, as my entire workflow is set up on Firefox.

Suggestions?

Thanks, Sarah

Hello, Google Drive today stopped loading properly. I keep getting the rotating circle or "working" in the lower left corner of the browser window. I can get it to load fine in Safari and Chrome. Docs and sheets I already had open, I seem to be able to interact with and edit normally. But navigating the main file path in Google drive, opening folders, and opening files isn't working. I would really prefer to not switch browsers, as my entire workflow is set up on Firefox. Suggestions? Thanks, Sarah

All Replies (2)

Paul
Paul
  • Top 10 Contributor
  • Moderator
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Hi Sarah

Do you have any add-ons installed in Firefox?

What security software (antivirus or VPN type software) do you have installed?

Helpful?

sarah.schetter
sarah.schetter Question owner
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Hi Paul,

I do not have any add ons that I can see.

I see a filter is active, Cortex XDR.

Since yesterday, the docs I had open are no longer responding. And I see a consistent message in the lower left corner that says "waiting for www.gstatic.com". That's consistent in all the tabs I have open that are are trying to access Google Sheets, Docs, Drive, and Calendar.

Helpful?

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