issues with firefox - not possible to use
Hello,
we are observing big issues with mozilla firefox.
Few weeks ago it was impossible to use amazon with it.
Amazon support recommended us to not use the anti virus anymore, which was very strange. but it did not help.
After I add the antivirus addon to firefox it started to work. Unfortunatelly just for few weeks.
Actually we receive the following error and cannot browse or do anything Fehlercode: PR_CONNECT_RESET_ERROR
We have tried follwoing without success: - clearing cache - using problem investigation of firefox below button "help" - deinstalling and installing - installing the beta version
already after installation of firefox where normally terms and conditions to confirms shall appear we get the failure Fehlercode: PR_CONNECT_RESET_ERROR nd the content cannot be downloaded.
Hence Amazon does not work below google neighter and firefox is the only way o use amazon, we will appreciate your help.
Looking forward for your help
ags
All Replies (4)
Hi and thank you, this is exactly the problem described but I have tried already 99% of all hints without any result. I have also checked suggestions for anti virus software but I don´t find solution there neigther. I am not that into IT details so I am wondering if there is an easier way to solve the issue...
hello after using the hint of changing the name of cert9.db now it shows that the page I try to open is not https although it is https...
it looks like I have tried so far all the steps without any result..
can it be that mozilla firefox has bigger issues? is there any solution for that?
Are you running security software? Windows home or pro? Have you tried booting windows to safe mode with networking see if you still get the same error?
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