Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

banking website refused to allow me to sign in

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

DANCER
DANCER
more options

I've used Firefox for years but now I can't sign into my banking website -- I've cleared the cache, which usually works, but this is no longer working -- I see there are many others with this issue -- what can I do -- please help

I've used Firefox for years but now I can't sign into my banking website -- I've cleared the cache, which usually works, but this is no longer working -- I see there are many others with this issue -- what can I do -- please help

All Replies (1)

FredMcD
FredMcD
more options

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.