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firefox will not open page

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

larrypray
larrypray
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Trying to open article on Washington Post. Receive following message: "The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies." I have tried restarting the computer, to no avail. Please give instructions in very complete form, as I am elderly and not familiar with this computer. Thank you.

Trying to open article on Washington Post. Receive following message: "The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies." I have tried restarting the computer, to no avail. Please give instructions in very complete form, as I am elderly and not familiar with this computer. Thank you.

All Replies (3)

Michal Stanke
Michal Stanke
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I was unable to reproduce that issue. Can you please provide us the exact link to click, where it happens? Does it happen also when you try to launch Firefox in safe mode according to this article?

FredMcD
FredMcD
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http://kb.mozillazine.org/The_page_isn't_redirecting_properly

cor-el
cor-el
  • Moderator
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Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the profile folder that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

You can use this button to go to the current Firefox profile folder: