Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

I've loaded Firefox and when I double click on the icon nothing happens.

பயர்பாக்ஸ்
Morbus replied
AnonymousUser
AnonymousUser

I've removed the Firefox program and re-loaded it 3 times. When I double click on the icon, Firefox will not open at all.

This happened

Every time Firefox opened

Soon as I loaded the Firefox software

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.4; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3)

I've removed the Firefox program and re-loaded it 3 times. When I double click on the icon, Firefox will not open at all. == This happened == Every time Firefox opened == Soon as I loaded the Firefox software == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.4; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3)

All Replies (1)

Morbus
Morbus

Hello Diana.

Unfortunately, this kind of problems are the hardest to fix because they're the hardest to diagnose. For now, try reading this support article:

https://support.mozilla.com/en-US/kb/Firefox+will+not+start

I hope it helps.