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windows security window popup prevents using passkey saved in password manager

Patricia Van Roon

whenever I try to set a passkey in mozilla, the windows security popup appears. I have looked online about turning it off but I cannot find anything. For example, I cannot set my passkey for my gmail account because the popup and gives no other options. When I select 'try another way', all they want is my password so the passkey does not get set.

whenever I try to set a passkey in mozilla, the windows security popup appears. I have looked online about turning it off but I cannot find anything. For example, I cannot set my passkey for my gmail account because the popup and gives no other options. When I select 'try another way', all they want is my password so the passkey does not get set.
Attached screenshots

All Replies (4)

Firefox doesn't store passkeys, it hands off to the device authenticator or key store — in your case Windows Security (or Hello) would handle storing, and later retrieving and authenticating their use.

Understood. So how do I stop this popup?

I'm not sure what authentication your Windows wants from you. Possibly to touch a fingerprint reader?

The popup I pasted into the forum shows what it is. I'm just trying to turn it off so it access the passkey from my password manager instead of giving me this popup. It used to do this but stopped doing it sometime last week. I hadn't changed anything on my computer so I was a bit confused when this started.

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