How do I submit a new support request? OR Why can't I SEND email?
I don't know if THIS is a support request - or not? If it is - what I really need to know is what can I do to fix my Thunderbird email problem with trying to SEND email? I've done pretty much everything I can find to do! ATT verifies my settings are correct and had no idea what the problem was except it had to be a "Client issue". My own research found that ATT now requires a SECURE MAIL KEY for Thunderbird. Did that. Email worked once! Then not again. After several different attempts at changing various things - I could Send ONE email each time - then no more! Last nite it sent TWO emails and I thought it was fixed. But today - it's back to NOT sending ANY email! I've read and reread the Mozilla/Thunderbird articles as well as anything ATT has that seems relevant - to no avail. I'm not going to Remove Thunderbird from my computer then add it again because I would lose hundreds of important emails! I'm thinking of installing a newer version of Thunderbird on my laptop to see if it makes any difference. But that's a lot of work for nothing - when I have to believe there's some "little" 'thing' that can be fixed on my current version of Thunderbird. I have not had this problem in all the years I've been using Thunderbird which is at least 8. I'm attaching a screen capture of my current settings that have always worked & one of the boxes that come up with the so-called reason my email won't Send. Please help if you can!!
All Replies (2)
Wow! Unreadable solid wall of text. Try using the return key now and then.
Emailfrustration saidI don't know if THIS is a support request - or not? If it is - what I really need to know is what can I do to fix my Thunderbird email problem with trying to SEND email?
I've done pretty much everything I can find to do! ATT verifies my settings are correct and had no idea what the problem was except it had to be a "Client issue". My own research found that ATT now requires a SECURE MAIL KEY for Thunderbird. Did that. Email worked once! Then not again.
After several different attempts at changing various things - I could Send ONE email each time - then no more! Last nite it sent TWO emails and I thought it was fixed. But today - it's back to NOT sending ANY email! I've read and reread the Mozilla/Thunderbird articles as well as anything ATT has that seems relevant - to no avail.
I'm not going to Remove Thunderbird from my computer then add it again because I would lose hundreds of important emails!
No you wouldn't. They are stored in your profile, or on the server.
I'm thinking of installing a newer version of Thunderbird on my laptop to see if it makes any difference. But that's a lot of work for nothing - when I have to believe there's some "little" 'thing' that can be fixed on my current version of Thunderbird.
A lot of work?
I have not had this problem in all the years I've been using Thunderbird which is at least 8.
I'm attaching a screen capture of my current settings that have always worked & one of the boxes that come up with the so-called reason my email won't Send.
Please help if you can!!
No screen shot. But seriously, for your account settings, the text from the Troubleshooting Information window is rather more useful than a screen shot. Please use the "copy text to clipboard" button, not a select-and-copy.
Follow up in alternative thread: https://support.mozilla.org/en-US/questions/1208720#answer-1086806