Can't start sync
today I reinstall firefox, press sync and nothing happened, 1-2 seconds sync icon is blue and grey again, also typed that last sync was 1 January On another operation system, also sync not working, but there last sync was last Thursday and all bookmarks I see What happened? Sync servers not working due to I can't connect there?!
All Replies (2)
You can open about:sync-log via the location bar to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply.
Yes, logs more than one, I upload last one
1519558336940 Sync.LogManager DEBUG Flushing file log
1519558336950 Sync.LogManager DEBUG Log cleanup threshold time: 1518694336950
1519558336973 Sync.LogManager DEBUG Done deleting files.
1519558337732 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile
1519558337732 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0
1519558337732 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304
1519558337732 Services.Common.RESTRequest TRACE GET body:
1519558828437 Sync.ErrorHandler DEBUG Beginning user-triggered sync.
1519558828437 Sync.Service DEBUG User-Agent: Firefox/58.0.2 (Windows NT 6.3; Win64; x64) FxSync/1.60.0.20180206200532.desktop
1519558828437 Sync.Service INFO Starting sync at 2018-02-25 18:40:28 in browser session Y_kMdw0tww1i
1519558828437 Sync.Service DEBUG In sync: should login.
1519558828437 Sync.Service INFO Logging in the user.
1519558828437 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok
1519558828437 Sync.Service DEBUG Caching URLs under storage user base: https://sync-459-us-west-2.sync.services.mozilla.com/1.5/66040405/
1519558828437 Sync.Service INFO User logged in successfully - verifying login.
1519558828437 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys
1519558828437 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok
1519558828438 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1519558829391 Sync.Resource DEBUG mesg: GET fail 401 https://sync-459-us-west-2.sync.services.mozilla.com/1.5/66040405/info/collections
1519558829392 Sync.Resource DEBUG GET fail 401 https://sync-459-us-west-2.sync.services.mozilla.com/1.5/66040405/info/collections
1519558829392 Sync.Resource WARN GET request to https://sync-459-us-west-2.sync.services.mozilla.com/1.5/66040405/info/collections failed with status 401
1519558829392 Sync.Service WARN 401: login failed.
1519558829392 Sync.BrowserIDManager DEBUG _findCluster has a pre-existing clusterURL, so discarding the current token
1519558829392 FirefoxAccounts DEBUG already verified
1519558829392 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5
1519558829392 FirefoxAccounts DEBUG enter getAssertion()
1519558829393 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate
1519558829393 FirefoxAccounts DEBUG getAssertionFromCert
1519558829393 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true
1519558829393 Sync.BrowserIDManager DEBUG Getting a token
1519558829393 Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5
1519558829394 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5
1519558829394 Services.Common.RESTRequest TRACE HTTP Header accept: application/json
1519558829394 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed)
1519558829394 Services.Common.RESTRequest TRACE HTTP Header x-client-state: 1b272305f4d0222a18d25066296a3ab2
1519558830164 Services.Common.RESTRequest TRACE onStartRequest: GET https://token.services.mozilla.com/1.0/sync/1.5
1519558830164 Services.Common.RESTRequest TRACE Channel for GET https://token.services.mozilla.com/1.0/sync/1.5 returned status code 0
1519558830164 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200
1519558830165 Services.Common.RESTRequest TRACE GET body: {"uid": 66040405, "hashalg": "sha256", "api_endpoint": "https://sync-459-us-west-2.sync.services.mozilla.com/1.5/66040405", "duration": 3600, "key": "Y-_Jzeq8U3p2__UEUwTelTOZ-cBeqgG_KqmNRVwBlTk=", "hashed_fxa_uid": "72dfa093329c0b17b5490ad94c72860a", "id": "eyJub2RlIjogImh0dHBzOi8vc3luYy00NTktdXMtd2VzdC0yLnN5bmMuc2VydmljZXMubW96aWxsYS5jb20iLCAidWlkIjogNjYwNDA0MDUsICJleHBpcmVzIjogMTUxOTU2MjQyOSwgImZ4YV91aWQiOiAiNzJkZmEwOTMzMjljMGIxN2I1NDkwYWQ5NGM3Mjg2MGEiLCAic2FsdCI6ICJiMGI3NjgiLCAiZGV2aWNlX2lkIjogIjg2ZGFiNThjYjlmZGMyNDEzZGE3ZTBjM2RhY2JhYjVjIn1rzF3h7ehXXm3MV5EztUD2Na_Cqzu_LqIB2_ke-UvnbQ=="}
1519558830165 Common.TokenServerClient DEBUG Got token response: 200
1519558830165 Common.TokenServerClient DEBUG Successful token response
1519558830165 Sync.BrowserIDManager DEBUG Successfully got a sync token
1519558830165 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-459-us-west-2.sync.services.mozilla.com/1.5/66040405/
1519558830166 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile
1519558830166 FirefoxAccounts DEBUG getOAuthToken enter
1519558830166 FirefoxAccounts DEBUG getOAuthToken returning a cached token
1519558830167 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile
1519558830167 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed)
1519558830167 Services.Common.RESTRequest TRACE HTTP Header accept: application/json
1519558830167 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "f3dbad49e88fa8c3c2211db18761c832e2042045-gzip"
1519558830167 Sync.BrowserIDManager DEBUG Cluster value = https://sync-459-us-west-2.sync.services.mozilla.com/1.5/66040405/
1519558830167 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network
1519558830167 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed
1519558830167 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1519558830167 Sync.SyncScheduler DEBUG Next sync in 3600000 ms.
1519558830167 Sync.ErrorHandler ERROR Sync encountered a login error
1519558830168 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network (resource://services-sync/service.js:844:15) JS Stack trace: onNotify@service.js:844:15
1519558830169 Sync.Service DEBUG Not syncing: login returned false.
1519558830169 Sync.ErrorHandler DEBUG Addons installed: 4
1519558830169 Sync.ErrorHandler DEBUG - ааОбббаП аК а бббаЕаКаЕбб, version 2.1.0, id public.proartex@gmail.com
1519558830169 Sync.ErrorHandler DEBUG - EverSync - Sync bookmarks, backup favorites, version 15.1.8, id fvdmedia@gmail.com
1519558830169 Sync.ErrorHandler DEBUG - Speed Dial [FVD] New Tab Page, 3D Wall, Sync, version 64.3.5, id pavel.sherbakov@gmail.com
1519558830170 Sync.ErrorHandler DEBUG - Kaspersky Protection, version 5.0.141.19d-20180116131102, id light_plugin_F6F079488B53499DB99380A7E11A93F6@kaspersky.com