Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird won't install because profile is missing. I need help on this and it seems that no one is getting a good answer on this.

  • 3 பதிலளிப்புகள்
  • 3 இந்த பிரச்னைகள் உள்ளது
  • 4 views
  • Last reply by christ1

ackruszka
ackruszka
more options

My profile is missing. Tried transferring from Windows 10 to Mac OS 10.12.5. Still no luck. Have not been able to use thunderbird since June. There must be something I can do.

My profile is missing. Tried transferring from Windows 10 to Mac OS 10.12.5. Still no luck. Have not been able to use thunderbird since June. There must be something I can do.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options
Tried transferring from Windows 10 to Mac OS 10.12.5.

Please explain in detail what steps you did. Include exact folder names and absolute path information.

Also, please post the contents of your profiles.ini file.

thomasb
thomasb
more options

I have the Same problem: While attempting to move the profile file from my PC to replace the one in my new Mac, I forgot to turn off Thunderbird during the process. Now I can't open Thunderbird at all, getting the "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible" message. Nor can I find the T-bird folders on the Mac to fix them that way.

I also attempted a clean uninstall/reinstall with both Firefox and T-bird with the same results. Attempts to find the proper T-bird folder on the Mac have failed.

I have access to both my PC and the Mac T-bird profile folders, but where do I put them to get T-bird going again?

Thanks

christ1
christ1
  • Top 25 Contributor
more options

thomasb,

please start a new topic for your problem. https://support.mozilla.org/questions/new