Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thuderbird won't add account

more options

Thunderbird finds my account using my email address and password, shows my account configurations and when I hit done to finish it gives me the following error:

Unable to log in at server. Probably wrong configuration username or password.

Even though Thunderbird already lets me access 4 other emails I own at snet.net. I am able to get on that snet.net account at yahoo with the same credentials I give to Thunderbird.

Thunderbird finds my account using my email address and password, shows my account configurations and when I hit done to finish it gives me the following error: Unable to log in at server. Probably wrong configuration username or password. Even though Thunderbird already lets me access 4 other emails I own at snet.net. I am able to get on that snet.net account at yahoo with the same credentials I give to Thunderbird.

All Replies (2)

more options

The error message might be incomplete or misleading. Besides the user ID and password, it could be an incorrect server name or other settings. If all of your snet accounts are with the same service (it looks like that domain has been passed around various companies over the years,) make note of the Server Settings for the working accounts, in particular, the server name and port, and the security settings.

If you're using it, turn OFF Thunderbird's "experimental" Account Hub feature. It works for most people, but sometimes it chooses wrong settings. If off, you should be able to manually enter settings that will hopefully work better.

Otherwise, see if you can find your mail host's official recommended settings and compare to what you're trying to use.

more options

Hi Lin,

Thanks for the reply. Where can I find the 'Experimental Account Hub' Feature

Marc

Uliza swali

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.