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Cannot find Thunderbird profile

steve398
steve398
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Hello. I have tried to backup my Thunderbird profile and simply cannot find it. Using Thunderbird 140.3.1esr(64bit) on mt laptop (Windows11 version 24H2 - fully updated). I have gone through all of the suggestions using T'bird help/troubleshooting and export to show profile folder. The profile file name is shown but annotated as "Unavailable". Gone through looking for hidden files and cannot find it. Even did a complete file search to no avail. Thunderbird works fine so the profile folder must be somewhere. 

I hope you can help.  Steve
Hello. I have tried to backup my Thunderbird profile and simply cannot find it. Using Thunderbird 140.3.1esr(64bit) on mt laptop (Windows11 version 24H2 - fully updated). I have gone through all of the suggestions using T'bird help/troubleshooting and export to show profile folder. The profile file name is shown but annotated as "Unavailable". Gone through looking for hidden files and cannot find it. Even did a complete file search to no avail. Thunderbird works fine so the profile folder must be somewhere. I hope you can help. Steve

Chosen solution

https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data

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All Replies (3)

Agent virtuel
Agent virtuel
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Hello

Did you install Thunderbird from the Microsoft Store?

https://support.mozilla.org/en-US/questions/1434631

Helpful?

christ1
christ1
  • Top 25 Contributor
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Suluhisho teule

https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data

Helpful?

Agent virtuel
Agent virtuel
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Hello

To complement, this discussion.

If, MSIX user. Similar subjects. https://support.mozilla.org/en-US/questions/1537668

Take a look.

Helpful?

Uliza swali

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