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Netflix error message F7702-1003 after updating Firefox

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  • Last reply by TyDraniu

dave d
dave d

Yesterday I updated Firefox to version 115.22.0esr this morning when it was released. Have never had any problems viewing video on Netflix but now I am getting Netflix error message F7702-1003. Yesterday I asked "what can I do? I've rebooted computer as Netflix says and it didn't help."

Today, to see if the issue was a bug with version 115.22.0 esr I logged onto both Peacock and Hoopla to try to stream video. On both sites the same thing happened that happened on Netflix. I log into the site, select a video, and when I try to play it I get a message that "widevineCdm plugin has crashed" and video won't play.

Since this problem just appeared after I updated to version 115.22.0 esr it seems likely that there is a bug in this version which is crashing the plugin and preventing streaming video. I note that I can stream some video having checked both YouTube and an online television station.

Yesterday I updated Firefox to version 115.22.0esr this morning when it was released. Have never had any problems viewing video on Netflix but now I am getting Netflix error message F7702-1003. Yesterday I asked "what can I do? I've rebooted computer as Netflix says and it didn't help." Today, to see if the issue was a bug with version 115.22.0 esr I logged onto both Peacock and Hoopla to try to stream video. On both sites the same thing happened that happened on Netflix. I log into the site, select a video, and when I try to play it I get a message that "widevineCdm plugin has crashed" and video won't play. Since this problem just appeared after I updated to version 115.22.0 esr it seems likely that there is a bug in this version which is crashing the plugin and preventing streaming video. I note that I can stream some video having checked both YouTube and an online television station.

Modified by dave d

All Replies (1)

TyDraniu
TyDraniu
  • Top 25 Contributor

It means your version of Firefox isn't supported and needs to be updated to work with Netflix. -> https://help.netflix.com/en/node/100174

Your Firefox version is the last one for Windows 7, you can only install User Agent Switcher and set it to Firefox 136 on Windows 10.

Modified by TyDraniu

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