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I used FF delete history, now Charter/Spectrum e-mail no longer works. HELP?!?

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  • Last reply by cor-el

3Katcat!
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I do not understand why AFTER I used Firefox Delete History that my Charter.net email can no longer be accessed.' I have had Spectrum technicians over here, it is not in their wiring, or outside lines. They cannot go further. I attempt to log into Spectrum & this message comes up - A RED !,followed by This feature is currently unavailable. Please try again from HOME or contact us for assistance. IDID-4000'

I AM AT HOME! I worked/talked with 4 different Charter/Spectrum people on the phone over a 3 day period. briefly I was able to get into the Charter account (Necessary because my VA & other medical appointments/communications are via charter.net) using Microsoft Edge. I no longer can. I am getting that message on Edge as well. I do not want to use Edge or Chrome, I want to use my Mozilla/Firefox/Thunderbird But that is another issue which I cannot get resolved. My monthly contributions to both get through but I cannot even get into Thunderbird for Months & can't get help. At 83, I am computer challenged. Nobody wants to make house calls. What is wrong? What can I do? What do you suggest? Kat Hall

'' I do not understand why AFTER I used Firefox Delete History that my Charter.net email can no longer be accessed.''' I have had Spectrum technicians over here, it is not in their wiring, or outside lines. They cannot go further. I attempt to log into Spectrum & this message comes up - A RED !,followed by ''This feature is currently unavailable. Please try again from HOME or contact us for assistance. IDID-4000''' I AM AT HOME! I worked/talked with 4 different Charter/Spectrum people on the phone over a 3 day period. briefly I was able to get into the Charter account (Necessary because my VA & other medical appointments/communications are via charter.net) using Microsoft Edge. I no longer can. I am getting that message on Edge as well. I do not want to use Edge or Chrome, I want to use my Mozilla/Firefox/Thunderbird But that is another issue which I cannot get resolved. My monthly contributions to both get through but I cannot even get into Thunderbird for Months & can't get help. At 83, I am computer challenged. Nobody wants to make house calls. What is wrong? What can I do? What do you suggest? Kat Hall

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cor-el
cor-el
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What history did you remove?

Can you attach a screenshot?

You can check the connection settings and check for possible issues with a Proxy or VPN service.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a Proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

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