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When sending email, a loading message box stays forever.

zaid.hamamah
zaid.hamamah
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Hi,

Kindly, I have a problem with Thunderbird when sending emails.

This image appears https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-09-15-05-42-21-44a50f.png

and after some minutes this one shows up: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-09-15-05-43-13-53bd88.png

After I uninstalled the software and my account and reinstall everything back, only the first loading box appears and stays forever, without seeing the second box.

I checked all the settings of the outgoing mail box and it is as it should. So, what could be the problem?

Many thanks in advance, Zaid.

Hi, Kindly, I have a problem with Thunderbird when sending emails. This image appears https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-09-15-05-42-21-44a50f.png and after some minutes this one shows up: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-09-15-05-43-13-53bd88.png After I uninstalled the software and my account and reinstall everything back, only the first loading box appears and stays forever, without seeing the second box. I checked all the settings of the outgoing mail box and it is as it should. So, what could be the problem? Many thanks in advance, Zaid.
Attached screenshots

Chosen solution

Thanks a lot David for the suggestion.

After contacting the helpdesk, it turned out that my anti-virus was blocking my email. There is a mail protection function, and after I turned it off, everything went fine again.

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All Replies (2)

david
david
  • Top 10 Contributor
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This is a problem of connecting to server. All Thunderbird can do is take the settings you provided and submit your message. From your post, it appears that the smtp server cannot be accessed. That could happen if the email provider has the server down for maintenance. You may find it helpful to contact them.

zaid.hamamah
zaid.hamamah Mwenye swali
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Suluhisho teule

Thanks a lot David for the suggestion.

After contacting the helpdesk, it turned out that my anti-virus was blocking my email. There is a mail protection function, and after I turned it off, everything went fine again.