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firefox o.k., but thunderbird is dead.

  • 8 majibu
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  • Last reply by svlad2009

eaWaldmann
eaWaldmann
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my dears, maybe you say what can I do or - you repair it? after the summertime (I didn't use my laptop during 2 months) the laptop (2 years old, well groomed, but often used) was o.k. including internet, firefox and unfortunately: gmail-cloud(?) for mails, but thundebind can not connect with imap.google.something anymore. but I need my thunderbird, only there is an address list with more than 900(!) addresses in logical groups! I am mailing now per gmail, but there I can not contract my fotos for sending etc. how can I activate my thunderbird? maybe I download it once more, but what will happen wih the "old" one and the more than 900 addresses? how can I copy(?) or emigrate(?) or like this my addresses? thank you so much. elisabeth

my dears, maybe you say what can I do or - you repair it? after the summertime (I didn't use my laptop during 2 months) the laptop (2 years old, well groomed, but often used) was o.k. including internet, firefox and unfortunately: gmail-cloud(?) for mails, but thundebind can not connect with imap.google.something anymore. but I need my thunderbird, only there is an address list with more than 900(!) addresses in logical groups! I am mailing now per gmail, but there I can not contract my fotos for sending etc. how can I activate my thunderbird? maybe I download it once more, but what will happen wih the "old" one and the more than 900 addresses? how can I copy(?) or emigrate(?) or like this my addresses? thank you so much. elisabeth

All Replies (8)

AgnesRM
AgnesRM
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Hi Elisabeth Downloading Thunderbird again will not make any difference, but if you have left it without updating for a long while you should back up your profile - making a copy from time to time is good practice anyway. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data That way your address book is safe.

This is a forum of volunteer helpers, so we can't repair for you but can direct you to helpful resources and advice.

Please send the exact error message that you see from Thunderbird, so that someone can investigate further.

Meanwhile, you need to make sure that you are using the right server and password to connect to Gmail. Those should not change but sometimes the email provider changes the rules. Are you using 2 factor authentication / 2 step verification / OAuth2? Perhaps Thunderbird does not have the latest passwords - check that the password you use online to log in to Gmail is the same password Thunderbird is using.

Good luck with getting reconnected.

svlad2009
svlad2009
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@eaWaldmann: What TB version do you have? Anyway, you might try to force TB to connect again to the server by deleting old passwords: for TB v78 you might delete all saved passwords - Options - Privacy & Security -> Passwords and also check/ativate the check-box for "accept cookies", restart TB and try again... for TB <78 you might use SSL/TSL instead of OAuth2

eaWaldmann
eaWaldmann Mwenye swali
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my dear, thank you, but I am an old woman and don't even understand all these v78 SSL etc. I only know that my firefox and thunderbird are the ewest update, the laptop is well controled by a not free mc afee = serious, and I think I don't have any password for thunderbird and firefox! my password for gmail is o.k., I can mailing from the gmail-cloud (or what). but thank you.

svlad2009
svlad2009
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SSL - is the connection security option that Thunderbird (TB) use to connect to a server. Depending on the TB version that you use we might send you some instructions

To find what version of (TB) you have go to help - about. Can you mention what version is mentioned there?

eaWaldmann
eaWaldmann Mwenye swali
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dear svlad, thank you. I clicked everywhere, but I can not see, which thunderbird verson is here. I can only say that I always update, when firefox / thunderbird propose it. elisabeth

svlad2009
svlad2009
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See if this helps https://support.mozilla.org/en-US/kb/find-what-version-thunderbird-you-are-using

Modified by svlad2009

eaWaldmann
eaWaldmann Mwenye swali
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My dears, here, thank you so much: Allgemeine Informationen Name Thunderbird Version 78.3.1 Build-ID 20200925001233 Distributions-ID Update-Ordner C:\ProgramData\Mozilla\updates\8216C80C92C4E828 Update-Chronik Update-Kanal release User-Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.3.1 Betriebssystem Windows_NT 10.0 Anwendungsprogrammdatei C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe Profilordner (Lokaler Datenträger) Build-Konfiguration about:buildconfig Speicherverwendung about:memory Leistung about:performance Angemeldete Service-Worker about:serviceworkers Starter-Prozess Aktiviert Fenster mit mehreren Prozessen 0/0 deaktiviert Externe Prozesse 0 Unternehmensrichtlinien Inaktiv Google-Location-Service-Schlüssel Fehlt Google-Safebrowsing-Schlüssel Fehlt Mozilla-Location-Service-Schlüssel Fehlt Abgesicherter Modus false Profile about:profiles

svlad2009
svlad2009
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Try to change connection security to "SSL/TSL" and authentication method to "OAut2" https://support.mozilla.org/de/kb/Konfigurationsmoeglichkeiten-fuer-Konten In above link there is a sample screenshot and you need to check on your computer "Server-Einstellungen" - "Verbindungssicherheit" and "Authentifizierungsmethode" Restart TB and see if it's working