Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird Gmail account oauth redirect loop

  • 3 majibu
  • 1 ana tatizo hili
  • 26 views
  • Last reply by Wayne Mery

hello78
hello78
more options

Hello,

An account that I've had working properly for at least a year has suddenly stopped working in Thunderbird after I had to update the password (via gmail.com).

I'm on Windows 8.1, using the latest version of TB (68.11.0 32bit).

What happens is that when I try to download email to that account in TB, I am presented with a popup window that says "Enter credentials for ... on imap.gmail.com." No matter how many times I type in my email, I just get the same "enter your email" page endlessly. It does not even send me to the password page.

Any ideas on how I can debug / fix this please?

Thank you kindly

Hello, An account that I've had working properly for at least a year has suddenly stopped working in Thunderbird after I had to update the password (via gmail.com). I'm on Windows 8.1, using the latest version of TB (68.11.0 32bit). What happens is that when I try to download email to that account in TB, I am presented with a popup window that says "Enter credentials for ... on imap.gmail.com." No matter how many times I type in my email, I just get the same "enter your email" page endlessly. It does not even send me to the password page. Any ideas on how I can debug / fix this please? Thank you kindly

Chosen solution

Try to explicitly allow cookies for https://accounts.google.com in Thunderbird.

Read this answer in context 👍 1

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Suluhisho teule

Try to explicitly allow cookies for https://accounts.google.com in Thunderbird.

hello78
hello78 Mwenye swali
more options

Brilliant, thank you kindly, @christ1!

For future searchers - Tools > Options > Privacy > Web Content

Make sure that 'accept cookies from sites' is checked.

Wayne Mery
Wayne Mery
  • Top 10 Contributor
  • Moderator
more options

Same issue at https://support.mozilla.org/en-US/questions/1298411 ?