Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

mouse wheel page scrolling ability disappears for no apparent reason

  • 1 jibu
  • 1 ana tatizo hili
  • 10 views
  • Last reply by cor-el

more options

I've had a consistent problem with sustained mouse wheel scrolling using Firefox. After starting my computer (Win 7 Pro) mouse wheel scrolling functions as expected until suddenly, it stops -- only when scrolling a page on Firefox. Wheel scrolling will still work when I switch to a Microsoft app, but not if I switch back to Firefox. The only thing that appears to fix this is to re-boot the OS. Perplexing!

I've had a consistent problem with sustained mouse wheel scrolling using Firefox. After starting my computer (Win 7 Pro) mouse wheel scrolling functions as expected until suddenly, it stops -- only when scrolling a page on Firefox. Wheel scrolling will still work when I switch to a Microsoft app, but not if I switch back to Firefox. The only thing that appears to fix this is to re-boot the OS. Perplexing!

All Replies (1)

more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window