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won't display video rfom certain sites

Firefox Troubleshooting
jscher2000 -... replied 8 years ago
Allan
Allan

When I try to watch a video from the company below, the sound is fine but the video displays vertical lines. This does happen on some other sites but very rarely. As a matter of interest it works on Google Chrome, but I'd rather see it work on Firefox as it is my No1 browser. I am using version 58.0b7 (64-bit)

Regards Allan

http://www.abc.net.au/news/2017-11-29/north-korea-fires-ballistic-missile-south-korean-media-reports/9204640?utm_source=sfmc&utm_medium=email&utm_campaign=%3a8935&user_id=e3f4411973db93ec607206bddcba9e28803a32eb9c22e453e8be08d11bc551d1&WT.tsrc=email&WT.mc_id=Email%7c%7c8935&utm_content=ABCNewsmail_topstories_articlelink

When I try to watch a video from the company below, the sound is fine but the video displays vertical lines. This does happen on some other sites but very rarely. As a matter of interest it works on Google Chrome, but I'd rather see it work on Firefox as it is my No1 browser. I am using version 58.0b7 (64-bit) Regards Allan http://www.abc.net.au/news/2017-11-29/north-korea-fires-ballistic-missile-south-korean-media-reports/9204640?utm_source=sfmc&utm_medium=email&utm_campaign=%3a8935&user_id=e3f4411973db93ec607206bddcba9e28803a32eb9c22e453e8be08d11bc551d1&WT.tsrc=email&WT.mc_id=Email%7c%7c8935&utm_content=ABCNewsmail_topstories_articlelink

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor

Do you mean vertical lines like the streaks on old films, or you don't see the actual video content at all?

I can't tell if there is anything especially challenging about the video; it seems normal when I check in Firefox 56 and Nightly.

Maybe check: Fix common audio and video issues

Allan
Allan Mwenye swali

At last I found the page to reply to you. I am new on this site.

Yes, vertical lines like an old video. See attachment.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor

I wonder if there is something special about those videos because this doesn't look like a more generally reported problem. I'll link to a thread about green videos just in case: https://support.mozilla.org/questions/1185025