Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer
Öppen

Problem when setting up backup password

Firefox Huvudlösenord
jbr besvarat
brosensbarros.laura
brosensbarros.laura

I get the most generic error when trying to set up a backup password. This happens for any kind of password I try to input, including the same one used in my Mozilla account. This happens whether the password is simple or complex, regardless of length or characters.

I get the most generic error when trying to set up a backup password. This happens for any kind of password I try to input, including the same one used in my Mozilla account. This happens whether the password is simple or complex, regardless of length or characters.
Bifogade skärmdumpar

Alla svar (3)

jbr
jbr
  • De 10 bästa bidragare

Yeah I have a feeling the dialog is missing a backup folder location prompt, which is why it's failing:(

If you open Browser Console (Ctrl + Shift + J) is there anything interesting logged once you open or submit this dialog?

brosensbarros.laura
brosensbarros.laura Frågans ägare

There is a defined backup location - matter of fact, the regular backup is running normally as we speak.

trying with the console, I get the following error: BackupUIParent: Failed to enable encryption NS_ERROR_ABORT: User canceled OS unlock entry 

   exportRecoveryPhrase resource://gre/modules/OSKeyStore.sys.mjs:376

BackupUIParent.sys.mjs:306:25 

   receiveMessage resource:///actors/BackupUIParent.sys.mjs:306

of note, I am on Linux.

jbr
jbr
  • De 10 bästa bidragare

Can you file a bug, please? According to bugzil.la/1463865#c11 backups weren't supposed to interact with the keystore, but this sounds way too similar to bugzilla.mozilla.org/1755786 (the longer read is e.g. in bugzilla.mozilla.org/2006950 …)

Ställ en fråga

Du måste logga in på ditt konto för att svara på inlägg. Vänligen starta en ny fråga om du inte har ett konto ännu.