Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Lost all data after a crash

  • 3 svar
  • 0 har detta problem
  • 130 visningar
  • Senaste svar av dessertdish

My firefox recently crashed (f5ea38ba-f4f8-4224-8ab8-982e19cc72f7) is the crash code if that helps it happened just now, i dont have any additional profiles and no folder such as "old firefox" is there any way i can recover all the information and my old settings or passwords or anything? I tried to log into my firefox account to sync up data but there was no update on the information

My firefox recently crashed (f5ea38ba-f4f8-4224-8ab8-982e19cc72f7) is the crash code if that helps it happened just now, i dont have any additional profiles and no folder such as "old firefox" is there any way i can recover all the information and my old settings or passwords or anything? I tried to log into my firefox account to sync up data but there was no update on the information

Alla svar (3)

Hello, here is a potential solution to finding previous versions of data. Open Firefox, then type about:support Find the sessionstore-backups folder Copy and rename the backup file of choice (e.g., previous.jsonlz4) to sessionstore.js (after backing up current files) and restart Firefox.

Ok i found all the relevant folders you mentioned, but i found 2 sessionstore-backups folders on my device probably one from before the crash and one after, would just renaming the backup file from the older file work out fine? or do i need to copy paste it into the new folder. Or I think the 2 folders are for different profiles as the end of the file url had [.Default User] and the other had [.default-release]

default release had the older files of the two.

I suggest using the one before the crash for stability.

Ställ en fråga

Du måste logga in på ditt konto för att svara på inlägg. Vänligen starta en ny fråga om du inte har ett konto ännu.