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Sky Message.

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Red Terry
Red Terry

I am having problems with log into my Sky email account as each time I log into the (Yahoo mail) I get the following message come up as show in the image below. 

message	"Control character in cookie value or attribute."

I am able to access my Sky email by other browser "Google Chrome) Any advice on how to correct the issue.

Thank You.

I am having problems with log into my Sky email account as each time I log into the (Yahoo mail) I get the following message come up as show in the image below. message "Control character in cookie value or attribute." I am able to access my Sky email by other browser "Google Chrome) Any advice on how to correct the issue. Thank You.
Bifogade skärmdumpar

Alla svar (4)

Red Terry
Red Terry Frågans ägare

Will I ever get a response to this ongoing problem. As I can only access my sky email account by using "Microsoft edge" to which I hate it to bits.

Thank You.

markwarner22
markwarner22

You should ask them why using Firefox doesn't work for the email.

Red Terry
Red Terry Frågans ägare

I spent 40 minutes talking to "Sky" the other day and it is not a fault at their end as I can use another browser like "Microsoft Edge" but I hate "Microsoft Edge" as it bis so unstable. I have tried to use "Google Chrome" and I still get the same error message.

That was not a very helpful response.

cor-el
cor-el
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  • Top 10 Contributor

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
  • press "Command+Shift+R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like about blocked content.