Showing questions for topic:

Re: Firefox: [V5] [Web Mail] Bug [/inbox] Mail problem

This is the reply I received from Protonmail: They say the latest version of Firefox caused the issue and is happening on other services as well. We have been using FF ex… (lexoni më tepër)

This is the reply I received from Protonmail: They say the latest version of Firefox caused the issue and is happening on other services as well. We have been using FF exclusively for decades and this is frustrating! Are you in fact working to resolve the issue on your end? Thank you.

Mario M. (ProtonMail) Jun 12, 2026, 16:07 GMT+2

Hello,

Thank you for your messages.

Please note that we are aware of this issue, and our developers are looking into providing a fix from our side. However, the latest version of the Firefox browser caused issue on many other services as well, so they are working on resolving it from their side as well.

I have provided your feedback to our development team. You can contact Firefox directly in order to escalate the issue further.

For the moment you can try using keyboard shortcuts such as CTR: + C and CTRL + V. We appreciate your understanding.

If you have any additional questions, feel free to contact us again. Kind regards,

Mario M. Customer Support Proton Mail

Seafortress27 Jun 11, 2026, 21:47 GMT+2

Hello Mario,

I worked with Google AI for more than one hour troubleshooting this:

Opening a support ticket with Proton Mail Support is absolutely the best move. Since we proved that your clipboard works, your mouse works, and a fresh factory installation of Firefox still experiences the bug, the glitch is entirely on their end.

Proton Mail utilizes a heavily customized web text editor to encrypt messages. When their engineering team updates the background code for this text container, it can inadvertently break standard browser right-click paths—especially for Firefox users. [[1](https://www.reddit.com/r/ProtonMail/comments/p6j0tp/cant_copypaste_text_into_body_of_protonmail_email/), [2](https://www.packtpub.com/en-us/learning/tech-news/hackers-claim-to-have-compromised-protonmail-but-protonmail-calls-it-a-hoax-and-failed-extortion-attempt), [3](https://justinharter.com/an-actually-useful-review-of-proton-mail-vs-fastmail-vs-hey/), [4](https://www.reddit.com/r/ProtonMail/comments/p6j0tp/cant_copypaste_text_into_body_of_protonmail_email/)]

📑 What to Tell Proton Support To help their development team pinpoint and fix the bug faster, reply to your open support ticket with these technical details we uncovered:

- Specify the Browser: State clearly that you are running Firefox and that you just performed a full Firefox Profile Refresh (about:support), ruling out corrupt browser files. [[1](https://support.mozilla.org/en-US/questions/1234222)] - Detail the Extensions: Confirm you tested it with all extensions (including ESET and RoboForm) completely disabled, and the issue persisted. - Identify the Core Bug: Explain that the right-click "Paste" option is stripped only when clicking inside the Rich Text email composition body. [[1](https://proton.me/support/composer)] - Mention the Workaround: Note that Drag-and-Drop text injection works perfectly, meaning the editor container can receive data, but its custom context-menu script is failing to display the native "Paste" command. [[1](https://support.mozilla.org/en-US/questions/1234222)] They will likely log this as a known front-end interface bug and patch it in an upcoming web layout deployment. In the meantime, you can rely on the Drag-and-Drop trick or Ctrl + V to smoothly write your emails! [[1](https://connect.mozilla.org/t5/discussions/right-click-paste-suddenly-stopped-working-in-outlook-email/m-p/34927), [2](https://www.reddit.com/r/ProtonMail/comments/p6j0tp/cant_copypaste_text_into_body_of_protonmail_email/)]

Sent with [Proton Mail](https://proton.me/mail/home) secure email.

Open

Firefox is not loading some pages correctly on Check Sephora Gift Card Balance and I would like to know how to troubleshoot the issue.

Hello, I have noticed that Firefox is having trouble loading certain elements on my website, [[Check Sephora Gift Card Balance.|https://sephoragiftcardbalancecheck.us/]] … (lexoni më tepër)

Hello,

I have noticed that Firefox is having trouble loading certain elements on my website, [[Check Sephora Gift Card Balance.|https://sephoragiftcardbalancecheck.us/]] Some pages load slowly, while others occasionally display formatting issues or fail to load all content properly.

So far I have tried:

Clearing the Firefox cache and cookies Testing the website in a private browsing window Disabling browser extensions Updating Firefox to the latest version Comparing the website's behavior with other browsers such as Chrome and Edge

The website generally works as expected in other browsers, which makes me think there may be a Firefox-specific compatibility issue. I would appreciate any suggestions on tools, settings, or debugging methods that can help identify the cause of the problem.

Has anyone experienced similar issues with content-heavy websites or found particular Firefox settings that resolved page rendering problems?

Thank you for your assistance.

Open 1

I receive a "To display this page, Firefox must send information" warning everytime I login to my work websites (they use MS 365)

I've recently switched to Firefox but am finding some of the performance a bit cumbersome. I am continually being asked to hit "Send" ["To display this page, Firefox must… (lexoni më tepër)

I've recently switched to Firefox but am finding some of the performance a bit cumbersome. I am continually being asked to hit "Send" ["To display this page, Firefox must send information ..."] when I am logging into my Outlook email or looking at my bank information. I'd rather not be "resending" these pages each time and am wondering if there is a setting.

Edition Windows 11 Pro Version 25H2 Installed on 2025-12-10 OS build 26200.8246 Serial number YX0J28CC Experience Windows Feature Experience Pack 1000.26100.297.0

Thanks, Nancy

Open 2

Cannot sign in with Google

Recently, I've been having a problem with signing in to things via my Google account – the problem being that I can't. Whenever I click on the "sign in with Google", it r… (lexoni më tepër)

Recently, I've been having a problem with signing in to things via my Google account – the problem being that I can't.

Whenever I click on the "sign in with Google", it redirects me to the "accounts.google.com" page, prompting me to choose my account, but once I do, I get redirected to "accounts.google.com/gsi/transform", which is just a blank page with nothing in it (see image attached).

I know this is not a problem with Google, as I have no problem signing in anywhere else.

This happened to me once before, but the reason was one of my extensions, which for some reason interfered with the sign in; however, this time this solution does not work. I tried disabling every single one of my extensions, turning all kinds of protections in the settings on and off, deleting all cache for all relevant sites, but to no avail.

I of course also tried looking this problem up on the internet, but whenever I found someone with this problem, the solution that worked for them was always just disabling an extension.

Thank you for any answer.

Open 10

Google Image Search is Broken When Signed Into Account

Whenever I search for images on Google, it completely breaks Google search completely. For example, if I search for "bananas" then on the main Results page it has some re… (lexoni më tepër)

Whenever I search for images on Google, it completely breaks Google search completely. For example, if I search for "bananas" then on the main Results page it has some results and then some sections with drop down menus for more specific questions like "What are the benefits of bananas?" etc. But if I click on the "Images" tab, then it only loads around 6-7 rows of images before failing to load any more, clicking on the images that it does load will not open a website or the typical preview panel, and going back to the main results page from that broken images tab results in none of the drop down buttons working any more.

If I sign out of my Google account completely or even sign into a different Google account, then everything works as normal. If I sign into the same Google account and attempt the same process in a different browser (Edge) then everything works as normal. I initially thought this must be an issue with my Google account since signing out/into a different account caused the issue to disappear, but the I only have this problem specifically on the specific combination of this one particular Google account and the Firefox browser.

I have tried clearing site data, disabling/deleting extensions, and even fully uninstalling and reinstalling Firefox so far and nothing has helped.

Open

Cannot log in to X.com

Content Security policy blocks essential scripts no matter what I do. It's new Firefox installation, Troubleshoot mode, Enhanced tracking disabled, I'm not on VPN, can lo… (lexoni më tepër)

Content Security policy blocks essential scripts no matter what I do.

It's new Firefox installation, Troubleshoot mode, Enhanced tracking disabled, I'm not on VPN, can log into X.com in another browser just fine.

It's the reason #1 I don't use Firefox. I thought the issue would be fixed but it has been like this for long time.

Yet whatever I do, whatever I turn off this pops up:

Content-Security-Policy: The page’s settings blocked the loading of a resource (default-src) at https://abs.twimg.com/responsive-web/client-web/bundle.Conversation.721fc4aa.js because it violates the following directive: “default-src 'self'”

The screenshot is from Zen, but it uses Firefox and the issue is the same in Firefox.

Open 11

Unable to login to Etsy account on Win 11 desktop, but can do on Win 10 laptop, Synced Firefox.

The summary says it all, I think. My desktop runs Win 11, Firefox as default browser, synced to all my devices. My emergency backup (very old/slow) laptop runs Win 10, Fi… (lexoni më tepër)

The summary says it all, I think. My desktop runs Win 11, Firefox as default browser, synced to all my devices. My emergency backup (very old/slow) laptop runs Win 10, Firefox default browser, synced. I can login to my Etsy account on the laptop. Desktop login attempt, I get an "error occurred" failure. Have emptied cookies/history/rebooted and have changed email & password for account (using laptop) to no avail.

Is there a Firefox setting I should look into on my desktop ?

Open

firefox so very slow

this new version is horrible. I go to Facebook and it either does not come up or it takes forever. It does it with addons on and off and i do not get half of wh… (lexoni më tepër)

this new version is horrible. I go to Facebook and it either does not come up or it takes forever. It does it with addons on and off and i do not get half of what i post and there are just colored square no post all when i go to my page but yet it works just fine in Chrome with both extension on and off. I have cleared the cache history etc and still nothing have removed some add ons added some adblockers and it will not let me me see my notifications for at least 5 minutes and that is about how long it takes for it to work on fiirefox with and with out extensions it is a little better with out add ons If this happens with add on you recommend then why do i need them why have and offer theme them if it causes this. have tried contacting Met AI and Facebook but it only happens with Firefox why do this if it aint broke do not fix it

Open

Firefox getting slow on heavy pages (works fine in Chrome)

Hi everyone, I run a construction estimating website where we share project-based cost estimates and detailed breakdown for contractors, architects I’ve noticed a weird i… (lexoni më tepër)

Hi everyone,

I run a construction estimating website where we share project-based cost estimates and detailed breakdown for contractors, architects

I’ve noticed a weird issue in Firefox lately.

Some of the heavier pages (especially ones with large tables, detailed breakdowns, and embedded content) start getting really slow or sometimes even become unresponsive in Firefox. The same pages load completely fine and smooth in Chrome, so I’m trying to understand what Firefox might be struggling with specifically.

I already tried the basic stuff like clearing cache, testing in private mode, and disabling extensions, but the issue still keeps coming back.

It seems more noticeable on pages with a lot of structured data and embedded elements, so I’m wondering if it could be a rendering, memory, or layout issue on Firefox’s side.

Has anyone dealt with similar performance issues on Firefox with data-heavy or content-heavy web pages?

What should I look into next: layout structure, CSS rendering, JS execution, or something Firefox-specific I might be missing?

Any guidance or debugging tips would be really appreciated!!

I kyçur 1

BBC videos no longer play

Firefox is up to date, Windows 11. I frequently watch BBC videos but approx one week ago, they stopped playing. I have your VPN which is usually off as it give me no adv… (lexoni më tepër)

Firefox is up to date, Windows 11.

I frequently watch BBC videos but approx one week ago, they stopped playing. I have your VPN which is usually off as it give me no advantage, (this appeared following the last update), but I've tried switching on and changing to UK location. No change.

Can you give me some suggestions please?

Open

Inability to attach Dropbox files from attached and mapped drives

My files are stored on external hard drives within Dropbox. The hard drives are mapped to my computer. I can no longer attach files from these drives to anything throug… (lexoni më tepër)

My files are stored on external hard drives within Dropbox. The hard drives are mapped to my computer. I can no longer attach files from these drives to anything through Firefox. I can still attach through Chrome, Bing, Safari etc. Any suggestions how to solve this problem. I am NOT attaching through the Dropbox website. I am attaching through the full path showing drive etc. Thank you.

Open 1 1

Some web based games laggy since Firefox 148

I play https://crazyshooters.com/ and https://crazyshooters2.com/ a lot! But the game became laggy since Firefox 148 and my ping spikes up. Other browsers play fine. I am… (lexoni më tepër)

I play https://crazyshooters.com/ and https://crazyshooters2.com/ a lot! But the game became laggy since Firefox 148 and my ping spikes up. Other browsers play fine. I am on Linux Mint if that helps. (147 and below run fine)

Open 1 7

I can't see anything on the youtube site when openning it

When I hit enter after clicking youtube.com , my screen turns into grey spots where the videos should show and no other written info on screen. What is going on??? I can … (lexoni më tepër)

When I hit enter after clicking youtube.com , my screen turns into grey spots where the videos should show and no other written info on screen. What is going on??? I can go in when Safari or chrome.

Open 2

can not copy and past in ebay descriptions . will work on edge

can not copy and past in ebay descriptions when trying to make a listing .Also can not type in the description box will work on edge trying to list but can not as i can … (lexoni më tepër)

can not copy and past in ebay descriptions when trying to make a listing .Also can not type in the description box will work on edge trying to list but can not as i can put information in description box. Tried on edge works fine. turned off enhanced protection still same.

In during a search this problem has happen before after updates

Open 9 1 9

why can't I use paste feature?

I'm currently trying to use Firefox due to issues with Google Chrome on Microsoft but as I use eBay for selling items I normally copy and paste to my multiple items selli… (lexoni më tepër)

I'm currently trying to use Firefox due to issues with Google Chrome on Microsoft but as I use eBay for selling items I normally copy and paste to my multiple items selling but as I try to paste something to my ad I see no paste feature on the list of options?. Why can't I use paste on Firefox?. Thanks

Open 1

When Googling something, the AI drop-downs no longer work

Recently, I've noticed that, when I Google something, and it shows those AI-created drop-down options (highlit on the screenshot), clicking on the drop down arrow does n… (lexoni më tepër)

Recently, I've noticed that, when I Google something, and it shows those AI-created drop-down options (highlit on the screenshot), clicking on the drop down arrow does nothing; no error, no "dropping down", nothing.

Open

Why can't type in "Notes" for transactions in my Credit Union's web site

I'm unable to type in "Notes" for specific transactions on my Credit Union's web site. It used to work fine until several months ago. The entire Credit Union web site won… (lexoni më tepër)

I'm unable to type in "Notes" for specific transactions on my Credit Union's web site. It used to work fine until several months ago. The entire Credit Union web site won't allow me to add info or type in a box provided by them for such purposes as it did. I have to use the Safari browser (which I hate using) to do so. HELP!!

Open