firefox is crashing and wont even start in safe mode this is what it's saying on reports Crash ID: bp-2bad2691-68ef-49b2-a95e-c44072130115

This is a bug in Firefox we are trying to diagnose. Would you be willing to work with a dev to gather further information?

hello Shel6889, thanks for providing a crash id - i'm not entirely sure what is the root cause og this crash, but in the list of hooked in modulkes into firefox there is a file named "rasEventCtrl.dll", which produces zero results when you search for it on google (which is slightly suspicious). please do a full scan of your system with different security tools: * http://www.malwarebytes.org/products/malwarebytes_free * http://www.microsoft.com/security/scanner/default.aspx * http://www.kaspersky.com/security-scan * http://support.kaspersky.com/viruses/solutions?qid=208280684