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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër
Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.
Arkivuar

When I try to set FF back to default, I get XUL Runner: v. 15.0.1... What should I do?

Firefox
hikerpat replied 14 vjetë më parë
hikerpat
hikerpat

I'm running XP Pro. System has been running extremely slow; have tried other options but no success. Tried to set FF back to default, but I get the message: XUL Runner Error: Platform version "15.0.1" is not compatible w/minVersion >=12.0, maxVersion <=12.0. Is there anything I should be doing to get rid of this Error? I am not very computer literate, so please try simplicity in explanation. Thanks.

I'm running XP Pro. System has been running extremely slow; have tried other options but no success. Tried to set FF back to default, but I get the message: XUL Runner Error: Platform version "15.0.1" is not compatible w/minVersion >=12.0, maxVersion <=12.0. Is there anything I should be doing to get rid of this Error? I am not very computer literate, so please try simplicity in explanation. Thanks.

Krejt Përgjigjet (5)

philipp
philipp
  • Moderator

hello hikerpat, this error might be caused by security programs such as zone alarm - please temporarily disable those programs and do a reinstall of the browser:

  • download the full firefox 15.0.1 setup file from getfirefox.com
  • uninstall firefox on the machine (but don't chose to delete your custom files & settings in the uninstaller)
  • manually delete all remaining files in the firefox program folder, which usually resides in C:\Program Files\Mozilla Firefox\
  • reinstall firefox
cor-el
cor-el
  • Moderator

If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox.
Other security software may have similar features to prevent Firefox from updating files properly.

See :

hikerpat
hikerpat I zoti i pyetjes

As you suggested: I temporarily disabled (for 1 hour) Avast 7. I used your link to download a new copy of FF. I tried 3 times to open it to run it, but nothing happened. But, and this a huge problem - I lost use of the computer for over an hour, as the screen went to a bright silvery black/green. It came back up when I did Control*Alt*Delete. This happens very often. Thankfully, Avast 7 came back up to do due diligence. I will try this again - when I have several hours to devote. Thanks.

cor-el
cor-el
  • Moderator

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that works.

hikerpat
hikerpat I zoti i pyetjes

I don't know what "network support" means. What I get is: USB HDD; CD-ROM; HP Diagnostics; <F2> Enter Setup; <ESC> Summary; <F12> Boot on Lan; <F10> Run HP Diagnostics. I don't know what any of that means or what any of it does. If any of it involves having an install disc, I don't have one.