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Not able to get new email on Thunderbird

Thunderbird Email dhe shkëmbim mesazhesh
david replied
Peter Ryall
Peter Ryall

My wife has been using Thunderbird successfully for many years (and we also donate to Mozilla from time to time) - she's been using her email account ([edited] @frontier.com) for at least 15 years, even after it was transferred over to the Yahoo email server a couple of years ago. Also, she has Windows 11.

Just in the last week, she has experienced serious problems (messages duplicating themselves over & over, & then not being to get any more new email at all (last email she got was on June 28th).

We've upgraded to the latest version of Thunderbird, & I even completely uninstalled & re-installed Thunderbird. I'm at the end of my knowledge & tried everything I know. I'd even be willing to pay for someone's services if we can get these problems fixed.

Thanks in advance - my name is Peter Ryall (cell #[edited]) and my email is [edited] @gmail.com, since she's not able to get new email right now.


/edited emails and phone# from public community support forum.

My wife has been using Thunderbird successfully for many years (and we also donate to Mozilla from time to time) - she's been using her email account ([edited] @frontier.com) for at least 15 years, even after it was transferred over to the Yahoo email server a couple of years ago. Also, she has Windows 11. Just in the last week, she has experienced serious problems (messages duplicating themselves over & over, & then not being to get any more new email at all (last email she got was on June 28th). We've upgraded to the latest version of Thunderbird, & I even completely uninstalled & re-installed Thunderbird. I'm at the end of my knowledge & tried everything I know. I'd even be willing to pay for someone's services if we can get these problems fixed. Thanks in advance - my name is Peter Ryall (cell #[edited]) and my email is [edited] @gmail.com, since she's not able to get new email right now. /edited emails and phone# from public community support forum.

Ndryshuar nga James

Krejt Përgjigjet (1)

david
david
  • Top 10 Contributor

A passing suggestion: I know little about Yahoo, but my suggestion is to log onto the website at yahoo.com to verify that mail is working properly, such as no duplicates. Then, post screenshot of incoming server settings pane and screenshot of error messages. That may encourage a yahoo-experienced person to then offer some suggestions. Generally, reinstalling doesn't fix stuff.

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