Human contact

Perhaps heed the advice you have been given and stop violating the rules and guidelines of the site. https://support.mozilla.org/kb/mozilla-support-rules-guidelines You have already been advised a month ago not to post duplicate requests. https://support.mozilla.org/en-US/questions/1568246#answer-1802906 Still you posted this https://support.mozilla.org/en-US/questions/1571967 and then posted again with this topic to draw attention to the fact you ignored that initial direction. All the while you have an open discussion here on the subject. https://support.mozilla.org/en-US/questions/1568231 As I said before in https://support.mozilla.org/en-US/questions/1571967 continue the original discussion. Or you could hire someone to undertake your business information technology needs if you are not technically skilled enough to copy files or explain what you are trying to achieve.