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Signature image fails to load if "from" account is changed in the compose window

  • 5 përgjigje
  • 0 e kanë hasur këtë problem
  • Përgjigjja më e re nga Bill Bauman

Bill Bauman
Bill Bauman

I have multiple accounts in Thunderbird. I use Unified Folders for inbox. If I click "New Message" while in the Unified Folders view, the message will send from my default account, which is bill@billbauman.com. But, if I want to change my send from account to bill@ntur.ai, where I have a signature configured, the image in the signature fails to load. But, if I change my focus to select the inbox for bill@ntur.ai and click "New Message", the default send from account is now bill@ntur.ai, and the image in the signature loads just fine.

The image is publicly hosted and loads fine in any browser: https://images.int.dreamhosters.ai/account-482257/ceb3563cdab64978.jpg

I tried to make this as simple as possible for debugging, so I change the signature to just the image. Here is the code: <title>Email Signature</title>

I am running Thunderbird 147.0.2 (64-bit) on Windows 11.

I can make a screen recording demonstrating the behavior.

Does anyone have a solution for this?

Thanks all in advance!

I have multiple accounts in Thunderbird. I use Unified Folders for inbox. If I click "New Message" while in the Unified Folders view, the message will send from my default account, which is bill@billbauman.com. But, if I want to change my send from account to bill@ntur.ai, where I have a signature configured, the image in the signature fails to load. But, if I change my focus to select the inbox for bill@ntur.ai and click "New Message", the default send from account is now bill@ntur.ai, and the image in the signature loads just fine. The image is publicly hosted and loads fine in any browser: https://images.int.dreamhosters.ai/account-482257/ceb3563cdab64978.jpg I tried to make this as simple as possible for debugging, so I change the signature to just the image. Here is the code: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"><HTML><HEAD><TITLE>Email Signature</TITLE><img src="https://images.int.dreamhosters.ai/account-482257/ceb3563cdab64978.jpg"></BODY></HTML> I am running Thunderbird 147.0.2 (64-bit) on Windows 11. I can make a screen recording demonstrating the behavior. Does anyone have a solution for this? Thanks all in advance!

Krejt Përgjigjet (5)

david
david
  • Top 10 Contributor

If the account settings pane shows the complete HTML for the sig, a screenshot may prove helpful. I tried to duplicate this and cannot. That, plus the screen recording sounds interesting. As I write this, I'm clueless.

Bill Bauman
Bill Bauman I zoti i pyetjes

Thanks for your response. I hadn't thought of a screenshot. Here you go!

Bill Bauman
Bill Bauman I zoti i pyetjes

Here's a video showing that if I start with bill@billbauman.com then switch to bill@ntur.ai, the image doesn't load. But, if I start with bill@ntur.ai, it loads properly, and I can even switch back and forth, and the image remains consistently loaded.

https://drive.google.com/file/d/1lNSYp8xYPcCIiWSVcePxbP9HBTaUauar/view?usp=sharing

david
david
  • Top 10 Contributor

Try the HTML with ONLY the img statement, nothing else. I haven't viewed video yet.

Bill Bauman
Bill Bauman I zoti i pyetjes

Thanks, but same thing. It loaded the broken image icon.

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