Unable to switch POP account to IMAP after domain migration
Hello,
I’m encountering an issue after migrating my domain and professional email service.
My address was originally hosted by Cabanova and configured in Thunderbird. I recently transferred the domain and email hosting to OVH, which caused the old mail server configuration to stop working.
Here’s the current situation:
The account in Thunderbird is still using a POP server (ssl0.ovh.net – port 995), while OVH uses IMAP (port 993).
I cannot change the server type from POP to IMAP within the existing account settings.
When I try to add a new account, Thunderbird completely freezes after I click “Continue” and never gives me access to “Manual Configuration.”
I also cannot delete the existing account because it contains all my previous local emails that I need to keep.
At the moment, I’m able to send emails from this account via OVH, but I don’t receive any incoming messages.
What I’d like to do is simply update the server configuration to OVH’s IMAP settings, without losing my existing local messages or recreating the entire profile.
Could you please let me know if there’s a way to:
Force an existing POP account to switch to IMAP,
Or safely recreate the account as IMAP without losing local data and without Thunderbird freezing during setup?
Thank you in advance for your assistance,
Zgjidhje e zgjedhur
Matys Hoffman said
Could you please let me know if there’s a way to: Force an existing POP account to switch to IMAP, Or safely recreate the account as IMAP without losing local data and without Thunderbird freezing during setup?
1. No.
2. The new Account Hub has some bugs - try creating the new IMAP account the old way:
- go to TB menu > Settings > General > Account hub > uncheck 'Create accounts in the new Account Hub'
- go to TB menu > New Account > Email
Once it's created and you confirm it's working OK, delete the POP account.
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Zgjidhja e Zgjedhur
Matys Hoffman said
Could you please let me know if there’s a way to: Force an existing POP account to switch to IMAP, Or safely recreate the account as IMAP without losing local data and without Thunderbird freezing during setup?
1. No.
2. The new Account Hub has some bugs - try creating the new IMAP account the old way:
- go to TB menu > Settings > General > Account hub > uncheck 'Create accounts in the new Account Hub'
- go to TB menu > New Account > Email
Once it's created and you confirm it's working OK, delete the POP account.
Ty, its work ! I have an other questions about Trash and Send, when i send a message he will go on Local Files and that even if i change the files before and I cant delete what is in my Trash sections, its normal ?
Matys Hoffman said
Ty, its work ! I have an other questions about Trash and Send, when i send a message he will go on Local Files and that even if i change the files before and I cant delete what is in my Trash sections, its normal ?
1. Go to TB menu > Account Settings > <account> > Copies & folders. What is 'Place a copy in:' set to?
2. I really don't know. What exactly happens when you try to delete a file in Trash?
I dont have the option on the trash when i right click i dont have "Clean the Trash"
Matys Hoffman said
I dont have the option on the trash when i right click i dont have "Clean the Trash"
1. You didn't answer my first question.
2. R. click a file in Trash > click the Trash can icon at the top.
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