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Problems with Thunderbird

  • 4 përgjigje
  • 0 e kanë hasur këtë problem
  • 8 parje
  • Përgjigjja më e re nga sfhowes

Hani Henein
Hani Henein
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Hi, I keep getting the following message when I try to excute Thunderbird on my Windows 11 desktop:

"Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window."

I have gone off to Taskbar and looked for Thuderbird in the list of programs. It does not appear!

I have restarted my desk top, executed Thunderbird abd I get teh same message.

I have deleted Thunderbird from the desktop, shut down the PC. Restarted the PC and downloaded Thunderbird. I still get the same message when I execute it.

What else can I do about this?

Thank you

Hani

Hi, I keep getting the following message when I try to excute Thunderbird on my Windows 11 desktop: "Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window." I have gone off to Taskbar and looked for Thuderbird in the list of programs. It does not appear! I have restarted my desk top, executed Thunderbird abd I get teh same message. I have deleted Thunderbird from the desktop, shut down the PC. Restarted the PC and downloaded Thunderbird. I still get the same message when I execute it. What else can I do about this? Thank you Hani

Krejt Përgjigjet (4)

sfhowes
sfhowes
  • Top 10 Contributor
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Try removing the profile lock:

https://kb.mozillazine.org/Profile_in_use#Remove_the_profile_lock_file

E dobishme?

Hani Henein
Hani Henein I zoti i pyetjes
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Hi Thanks for your quick reply. I have looked for the profile.lock file but cannot locate it. Hani

E dobishme?

Hani Henein
Hani Henein I zoti i pyetjes
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Hi again,

I found this file:

C;\Users\name..\AppData\Roaming\Thunderbird\Profiles\hh209cc6.default-release as a parent.lock file.

I have deleted it but Thunderbird is still not working and I am getting the same error message.

Hani

E dobishme?

sfhowes
sfhowes
  • Top 10 Contributor
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As you can see in the kb article, there can be many reasons for the error. Check all of them, and as a last resort (but one that is often a quick way to recover), consider the last suggestion "Restoring data from a locked profile".

E dobishme?

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