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Persistent Crashes on Firefox for iOS

  • 1 përgjigje
  • 2 e kanë hasur këtë problem
  • 35 parje
  • Përgjigjja më e re nga Paul

francesco.seidita
francesco.seidita
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Hello everyone,

I've been experiencing continuous crashes with the Firefox app on my iOS device, and it's becoming quite frustrating. Despite following all the recommended measures, the issue persists. Here's what I've tried so far:

Keeping only a few tabs open at a time. Deleting and reinstalling the app. Ensuring both iOS and Firefox are updated to the latest versions. Restarting my phone multiple times. None of these steps have resolved the problem. It almost feels like I'm being forced to either abandon iOS or switch to a different browser. Has anyone else faced similar issues or found a solution?

Thanks in advance for your help!

Hello everyone, I've been experiencing continuous crashes with the Firefox app on my iOS device, and it's becoming quite frustrating. Despite following all the recommended measures, the issue persists. Here's what I've tried so far: Keeping only a few tabs open at a time. Deleting and reinstalling the app. Ensuring both iOS and Firefox are updated to the latest versions. Restarting my phone multiple times. None of these steps have resolved the problem. It almost feels like I'm being forced to either abandon iOS or switch to a different browser. Has anyone else faced similar issues or found a solution? Thanks in advance for your help!

Krejt Përgjigjet (1)

Paul
Paul
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Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.

I hope that this helps.