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account subfolders missing

  • 2 përgjigje
  • 0 e kanë hasur këtë problem
  • 21 parje
  • Përgjigjja më e re nga Mapenzi

Kart-No-1
Kart-No-1
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I have lost the subfolders on one of my Thunderbird accounts. This is a POP account. I have another IMAP account which is fine. The main account still shows in the list but no subfolders. The data file still shows in the Profile/Mail folder but I am not able to select this file in the Copies and folders in settings for this account. The only option I get is for the other IMAP account. Could someone please steer me in the right direction.

Thanks

I have lost the subfolders on one of my Thunderbird accounts. This is a POP account. I have another IMAP account which is fine. The main account still shows in the list but no subfolders. The data file still shows in the Profile/Mail folder but I am not able to select this file in the Copies and folders in settings for this account. The only option I get is for the other IMAP account. Could someone please steer me in the right direction. Thanks

Krejt Përgjigjet (2)

Kart-No-1
Kart-No-1 I zoti i pyetjes
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In addition, I have tried creating a new account and moving the files to the new subfolder in the Mail Folder but I am still not able to see the files in the Copies and Folders to select. I have also tried copying the old files to the new account Folder but as soon as I do this I lose the sub folders on the new account as well.

Cheers

Mapenzi
Mapenzi
  • Top 25 Contributor
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Could you show a screen shot with the contents of the POP account folder "pop3.xxx.xx" you'll find by opening the Thunderbird profile folder, then go to the "Mail" subfolder. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#thunderbird:win10:tb128