Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër
Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.
Arkivuar

Multiple folders are missing email and templates

Thunderbird Diagnostikim
chris672 replied
chris672
chris672

Emails in two of my inboxes (maybe all four) are randomly disappearing. None of my email templates are showing up in either of my two template folders. This started two days ago and I cannot figure it out. Emails get downloaded, then some are just vanish but are still on the servers. Repairing the folders does nothing, but folder properties on my template folders show the number of messages that should be there. Thanks in advance for any help you can provide.

Emails in two of my inboxes (maybe all four) are randomly disappearing. None of my email templates are showing up in either of my two template folders. This started two days ago and I cannot figure it out. Emails get downloaded, then some are just vanish but are still on the servers. Repairing the folders does nothing, but folder properties on my template folders show the number of messages that should be there. Thanks in advance for any help you can provide.

Krejt Përgjigjet (4)

Corey Bryant
Corey Bryant Staf i Mozilla-s

Can you share the version of Thunderbird you're on and 32-bit or 64-bit? About->Help Can you also share the size of your inbox? Right click -> properties

chris672
chris672 I zoti i pyetjes

128.1.1esr (64-bit) One of the folders is 2.1GB, another is 155MB. Both are affected.

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator

What antivirus software do you use?

chris672
chris672 I zoti i pyetjes

Avast Free. I've been using both Avast and Thuderbird for many years and never had a problem.

Ndryshuar nga chris672

Paul Taylor
Paul Taylor

It sounds like a sync issue or possible filtering rule affecting your inbox. Try checking account settings, disabling any filters, and resyncing the folders. Also, ensure emails aren’t being archived or moved automatically. If the issue persists, contacting your email provider may help.

Ndryshuar nga Paul Taylor