Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër
Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.
E zgjidhur Arkivuar

Cannot pair from android app

Firefox për Android Instalim dhe përditësim
Paul replied
garym3
garym3

I try using the pair feature but each time I scan, I get a page showing "Did you use the system camera? You must pair from within the Firefox app" Even though I did pair from the Firefox app. I have tried multiple times, always the same issue. Device: Samsung s20 fe OS: Android 12 Browser version: The latest on both PC and Mobile

I try using the pair feature but each time I scan, I get a page showing "Did you use the system camera? You must pair from within the Firefox app" Even though I did pair from the Firefox app. I have tried multiple times, always the same issue. Device: Samsung s20 fe OS: Android 12 Browser version: The latest on both PC and Mobile
Paul
Paul
  • Top 25 Contributor
  • Moderator
Lexojeni këtë përgjigje brenda kontekstit

Zgjidhja e Zgjedhur

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

Krejt Përgjigjet (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator

Hi

If you are unable to pair using the QR code, I recomend that you try using the email option to connect Firefox for Android to your Firefox Account.

garym3
garym3 I zoti i pyetjes

I found a better solution! As it turned out the phone either did pair, or perhaps was already paired, so either way it was the error message itself that was the error

Ndryshuar nga garym3

Paul
Paul
  • Top 25 Contributor
  • Moderator

Zgjidhja e Zgjedhur

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.