Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

VPN for IOS continuously prompting to subscribe

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 3 parje
  • Përgjigjja më e re nga Gustavo Aguilera

keblake
keblake
more options

I’ve the Movzilla VPN app and subscribed to the service. After I subscribed it prompted me to sign-in again and then prompted me to subscribe again. When I tap continue IOS shows a pop-up notifying me that I’m already subscribed. When I tap continue on the IOS pop-up I only get the option to subscribe again.

I’ve tried this on both my iPhone and iPad. I’m on the latest IOS level for both.

Any ideas for what’s going on and how I can fix it?

Thanks in advance.

I’ve the Movzilla VPN app and subscribed to the service. After I subscribed it prompted me to sign-in again and then prompted me to subscribe again. When I tap continue IOS shows a pop-up notifying me that I’m already subscribed. When I tap continue on the IOS pop-up I only get the option to subscribe again. I’ve tried this on both my iPhone and iPad. I’m on the latest IOS level for both. Any ideas for what’s going on and how I can fix it? Thanks in advance.

Krejt Përgjigjet (1)

Gustavo Aguilera
Gustavo Aguilera
more options

Hello,

If your Mozilla VPN Firefox account is not being recognized when trying to log in go ahead and set Firefox as your default browser and try again. This could resolve your issue.

Go to vpn.mozilla.org and sign in to the Firefox account you used with your Mozilla VPN subscription. This will automatically add the device to your subscription. Then the application should work normally. You can have up to 5 devices on a single subscription.

If your issue persists, send us a support request through the Contact Support option found next to subscriptions in accounts.firefox.com.

I hope this helps,