Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

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Mozilla VPN wont start during initial instalation.

xjazzman143
xjazzman143
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I Just bought mozilla VPN service. It appears to install, but I get a message stating Mozilla VPN Broker failed to start. My Windows software is version 7. After reading that Mozilla VPN supports windows 7, I installed downloaded and attempted to install. The only Windows option available said "For Windows 10". Special note: My internet connection is provided by Visible phone service hot-spot. Please refer to attached jpg for view of the point of failure and the actual error message. Thank you


moved from Firefox to Mozilla VPN -Andrew

I Just bought mozilla VPN service. It appears to install, but I get a message stating Mozilla VPN Broker failed to start. My Windows software is version 7. After reading that Mozilla VPN supports windows 7, I installed downloaded and attempted to install. The only Windows option available said "For Windows 10". Special note: My internet connection is provided by Visible phone service hot-spot. Please refer to attached jpg for view of the point of failure and the actual error message. Thank you ''moved from Firefox to Mozilla VPN -Andrew ''
Foto të bashkëngjitura ekrani

Ndryshuar nga Andrew

Zgjidhje e zgjedhur

Sorry, but Mozilla VPN doesn't run on Windows 7. That's in the FAQs down the page:

What devices is the Mozilla VPN compatible with?

"The new VPN clients are compatible with Android and Windows 10 (64 bit), while our iOS VPN client remains in beta. Mac and Linux clients are coming soon."

Where did you see other information?

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Zgjidhja e Zgjedhur

Sorry, but Mozilla VPN doesn't run on Windows 7. That's in the FAQs down the page:

What devices is the Mozilla VPN compatible with?

"The new VPN clients are compatible with Android and Windows 10 (64 bit), while our iOS VPN client remains in beta. Mac and Linux clients are coming soon."

Where did you see other information?