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Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

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Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Firefox crashes

  • 5 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga user633449

84Gabriele
84Gabriele
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My browser crashes continuously. Since the 27th of June it has crashed 129 times. I followed everything written on this website page https://support.mozilla.org/it/kb/Firefox%20si%20chiude%20inaspettatamente#w_ottenere-aiuto-in-relazione-al-tipo-di-crash but without any results. I tried to start Firefox in safe mode and it has seemed to work properly, so I disabled every plugins and extensions, but the problem has persisted. So I disable hardware acceleration, but without result. My notebook is update, also drivers and Windows; there aren't any viruses or malwares. bp-24fb1367-5759-408b-be7f-963221180726 (last crash ID)

My browser crashes continuously. Since the 27th of June it has crashed 129 times. I followed everything written on this website page https://support.mozilla.org/it/kb/Firefox%20si%20chiude%20inaspettatamente#w_ottenere-aiuto-in-relazione-al-tipo-di-crash but without any results. I tried to start Firefox in safe mode and it has seemed to work properly, so I disabled every plugins and extensions, but the problem has persisted. So I disable hardware acceleration, but without result. My notebook is update, also drivers and Windows; there aren't any viruses or malwares. bp-24fb1367-5759-408b-be7f-963221180726 (last crash ID)

Krejt Përgjigjet (5)

Shadow110
Shadow110
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HI, crashing : UserCallWinProcCheckWow

If you have a Smart Card Reader please try to update your drivers as per the information here : https://support.mozilla.org/en-US/questions/1218992 re ACTALIS if that is the model, if not look for driver updates please and or disconnect :

84Gabriele
84Gabriele I zoti i pyetjes
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I had already installed the latest version of that driver and furthermore the smart card reader is not always connected to my pc, but only when I need it.

Shadow110
Shadow110
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gabqua said

I had already installed the latest version of that driver and furthermore the smart card reader is not always connected to my pc, but only when I need it.

Hi, it maybe still the cause as it shows user32.dll (Microsoft) being the crashing files and that files associated are unsigned. Other Microsoft files being crashed are : ntdll.dll & win32u.dll

There are no Firefox files shown in the report being crashed.

Please see about going back to signed drivers, or uninstall the drivers and/or have Windows find suitable drivers for it.

84Gabriele
84Gabriele I zoti i pyetjes
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I uninstalled ACTALIS driver and now Firefox seems not crash anymore, but I'm not able to use my smart card reader :-(

user633449
user633449
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I've filled a bug to investigate this crash. https://bugzilla.mozilla.org/show_bug.cgi?id=1480795

gabqua, can you please create a bugzilla account, and follow that bug in case the devs need any follow-up? Thank you for all the assistance so far and I'm sorry you've run into this issue