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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Mozilla recently installed a new update on my pc, and since then I can't access Google search properly or Gmail at all.

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 59 parje
  • Përgjigjja më e re nga philipp

Gudrun83
Gudrun83

A couple of days ago, Mozilla updated my Firefox browser on my Windows laptop. While the rest of it works fine and I'm still cookied in to everything, I can no longer access my Gmail account - I get a response saying 'secure connection failed' with the following error code: SSL_ERROR_RX_RECORD_TOO_LONG. I also can't use the Google search function when I open a new browser window, although it does seem to work when I go to the Google homepage.

Any suggestions?

A couple of days ago, Mozilla updated my Firefox browser on my Windows laptop. While the rest of it works fine and I'm still cookied in to everything, I can no longer access my Gmail account - I get a response saying 'secure connection failed' with the following error code: SSL_ERROR_RX_RECORD_TOO_LONG. I also can't use the Google search function when I open a new browser window, although it does seem to work when I go to the Google homepage. Any suggestions?

Krejt Përgjigjet (1)

philipp
philipp
  • Moderator

hi, thanks for reporting the problem, so far we have heard about this from avast/avg users whose security software is meddling with encrypted connections. firefox 61 introduced the better security protocol tls 1.3 & apparently avast can't cope with that yet.

as a workaround, please try to disable the scanning of https connections as described in https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message#w_avast-and-avg-security-products