Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Add ons not working.

  • 5 përgjigje
  • 8 e kanë hasur këtë problem
  • 4 parje
  • Përgjigjja më e re nga bryteline

bryteline
bryteline
more options

Phone: Samsung Galaxy S5 Android OS: 6.0.1 Firefox version: 56

I have tried to install add-ons from the Firefox add-ons site several times. While the add-ons report as installed, they do not function. I cannot open their settings submenus by clicking on the add-on names in the Firefox pull-down menu. Clicking just closes the menu.

I need help with this. I asked several days ago and nobody has replied. I've checked to make sure that Firefox had permission to modify my storage, and it does. Help!

Phone: Samsung Galaxy S5 Android OS: 6.0.1 Firefox version: 56 I have tried to install add-ons from the Firefox add-ons site several times. While the add-ons report as installed, they do not function. I cannot open their settings submenus by clicking on the add-on names in the Firefox pull-down menu. Clicking just closes the menu. I need help with this. I asked several days ago and nobody has replied. I've checked to make sure that Firefox had permission to modify my storage, and it does. Help!

Krejt Përgjigjet (5)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I am sorry we have not come back to you.

Which add-on are you trying?

bryteline
bryteline I zoti i pyetjes
more options

Ghostery and uBlock Origin.

Kevin
Kevin
  • Moderator
more options

Ghostery does not support Firefox for Android. The version information section of the desktop addons.mozilla.org site shows this. uBlock origin should work.

bryteline
bryteline I zoti i pyetjes
more options

Hi kbrosnan,

Thank you for the information and I will be sure to check version information in the future.

As it stands, uBlock still won't run either. I know this may not be enough information for a solution, but if you can give me any advice for getting a diagnostic log or something similar I'd be happy to provide it.

bryteline
bryteline I zoti i pyetjes
more options

Curioser amd curioser... uBlock successfully installed and I can open its menu by clicking the menu link. I'll update again if the issue recurs; in the meantime I also simply bookmarked the extension menu link.