What's your computer system and Firefox version?

• 1 Download Firefox For All languages And Systems {web link}
• 2 Uninstall Firefox from your computer {web link}
  DO NOT remove your profiles.
• 3 After, reboot the computer. Then run the full installer.

dotcom73 said

stuck on downloading for hours. is your site down?

The *.mozilla.org sites are fine https://status.mozilla.org/

It sounds like you are installing Firefox with the small online stub setup?

Try the full offline setup from www.mozilla.org/firefox/all/

Thanks James,

That download worked. Appreciate the help. Thought I was downloading the full version.

Scott