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Thunderbird can't confirm settings

  • 3 përgjigje
  • 3 e kanë hasur këtë problem
  • 22 parje
  • Përgjigjja më e re nga Matt

Mike Carron
Mike Carron
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I am trying to add a new email account to my Thunderbird. I go to Create a new account -> email, click on "Skip this and use my existing email" which takes me to Mail Account Setup. I enter my name, my email address (jmcarron@wavecable.com) and password. Thunderbird then finds and returns a configuration. The configuration does not work as listed and I got suggested changes from my ISP. However all of the options return the same message: Configuration could not be verfied - is the username or password wrong? Both the username and password are correct but that is as far as I get.

I am trying to add a new email account to my Thunderbird. I go to Create a new account -> email, click on "Skip this and use my existing email" which takes me to Mail Account Setup. I enter my name, my email address (jmcarron@wavecable.com) and password. Thunderbird then finds and returns a configuration. The configuration does not work as listed and I got suggested changes from my ISP. However all of the options return the same message: Configuration could not be verfied - is the username or password wrong? Both the username and password are correct but that is as far as I get.

Krejt Përgjigjet (3)

Mike Carron
Mike Carron I zoti i pyetjes
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I've tried that and it doesn't work. I still get the Thunderbird cannot configure...

The only thing that works, and it is nor particularly satisfactory, is to use mail.wavecable.com, Port 110, no security and normal password for incoming mail.wavecable.com, Port 25, no security and normal password for outgoing

The Wave support tech insists that the selections you posted should work but they don't.

If it helps, I'm using Thunderbird 38.5 on Ubuntu 14.04, kernel 3.19.0-51

Mike Carron
Mike Carron I zoti i pyetjes
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Gmail is not an option but thanks for the suggestion. It does get me to thinking about other possibilities.

Matt
Matt
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I am recommending GMX to everyone these days. If for no other reason that they are in Germany. (Privacy capital of the western world really)

AS for the connection security.

Open the error console. (Ctrl+Shift+J) Change you connection security to SSLor TLS Clear the error consiole Attempt to check mail.

IS there an eror about SSL or Cyphers in the error console. Lots of changes in the internet in the last months. Basically all types of SSL are broken and are replaced by TLS.

Thunderbird, through it's tight integration with Firefox moves very quickly on these sorts of changes. So quickly that at times we know nothing of the change until it arrives (The Geko core we share is updated)

These changes are seeing connectivity issues with mail servers that have not moved with the times and updated their SSL/TLS versions and ciphers.

As you connection works with no security it might be your in one of those use cases.