'''How to create a folder:''' * Right click on mail account name in Folder pane and select : 'New Folder'. * Give it a name * check it is a sub folder to either the account (or a sub folder to another folder) * click on 'create folder' button. You can create sub folders in the same way directly from the folder. right click on a folder eg: Inbox If you are using an imap mail account then you need to subscribe to see that folder because it is on the server. If POP then it is auto visible in the folder pane. As it is so easy and quick, perhaps there is something you are doing that is causing you so much headache. Unfortunately, you did not say what process you are doing when you try to create a new folder nor do you say whether you are using IMAP or POP. I'm also assuming you use Windows OS because you also did not mention that either. re ''Can never create a new folder. '' Why? Is the option greyed out ? How are you trying to create a new folder? re :'' I have to constantly go in and out of different areas. '' what are you talking about? What areas? You need to offer useful information and stop ranting as it doesn't help you nor me.