How can I stop Firefox 34 from crashing when I click a button on the NOrton 360 toolbar??
I have the latest Norton 360 and fully updated. Also have FF 34.05. After anywhere between an hour and 3 hours, clicking any of the Norton Toolbars buttons that open options and provide multiple log in options FF crashes and when I reopen it it brings up my old tabs and at the end it brings up the FF welcome screen. In the options, it changes my opening page to the Norton Welcome page and the option to open previous tabs which was there with open default site which now it the welcome screen. Need help as have tried several fixes from the net and none so far work. Have allowed FF to reinstall the pref file, have removed hardware acceleration as well as put flash into a non protected mode and none help.
Don't know if it is a FF or Norton issue but, it is a real issue. Please help.
Krejt Përgjigjet (6)
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.
You should contact Norton about this issue.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
https://crash-stats.mozilla.com/report/index/bp-63c46dfc-44d6-42d0-9811-71c532141215
https://crash-stats.mozilla.com/report/index/bp-1c4babb3-8992-4fce-9d57-7b4d42141215
https://crash-stats.mozilla.com/report/index/bp-030b93d8-ff7f-44f9-9db0-c2ddc2141215
https://crash-stats.mozilla.com/report/index/bp-5ccd36f3-e2bd-4b80-8f2a-e2a102141215
https://crash-stats.mozilla.com/report/index/bp-ee2e3f53-d360-43e1-b450-5cb7e2141214
https://crash-stats.mozilla.com/report/index/bp-f2575e1f-4b14-419f-8742-68dc22141214
https://crash-stats.mozilla.com/report/index/bp-83eb5b7c-2a75-4f5c-b6d1-64d062141214
One more, I erroneously clicked rather than copy. Don't see a place to submit the one without a b but, tried to log on and trying to log in the browser just sits so hopefully the above will help solve this mystery.
Thanks,
DAVd
The crash report flagged these programs;
KERNELBASE.dll
ntdll.dll = Microsoft
RoboForm.dll = RoboForm password manager
SymHTML.dll = SymHTML Symantec Corporation
ccL120U.dll = Symantec
IPSEng32.dll = Symantec Intrusion Detection
IPSLdr32.dll = Symantec Intrusion Detection
coWPPlg.dll = Norton Confidential
coFFPl34.dll = Norton Identity Safe
coUICtlr.dll = Norton Identity Safe
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Thanks for your quick turn around. I'd be surprised if corrupt files as I only got the machine last Thursday but, it was a refurb so perhaps issues from the previous owner.
Do have some questions as follows:
It is a Windows 8.1 64 machine so will the fix recommended work??
looking at the page, appears option 2 is my best bet but, won't start until I get the go for Win 8.2. Assuming this is a good fix and since I would be doing it with the system and not a program, no malware??
As far as drivers, do have a app from HP that updates drivers and I updated everything after I got it going so should have the latest drivers and I did try alone unclicking the machine acceleration and no change there but, with the scan, might help. I have run all of the Windows updates which were quite a few with a new computer and do have Windows set to perform automatic updates so don't think I need to worry about graphic drivers??
Your thoughts on my questions before running the scan at the elevated admin level. By the way, I am the admin so do I simply run as admin or is there a higher thing I need to do to run at High Administrator???
Also, if after I run the scan and repair, if OK on Win 8.1 should I send your results to Norton for them to look at since almost all of the problems are with Norton and perhaps they have a fix with those issues and having running the driver fix should help them?? Also will the scan and repair indicate what was fixed and what wasn't.
Sorry so many questions but, don't want to mess up my new machine.
Thanks so much,
Dave
Good morning Fred,
Did a google search and found I could run the scan on my machine and the result was that Windows Resource Protection did not find any integrity violations.
As I said earlier, I have upgraded all drivers using the HP program after receiving the computer and no more are available. So, assume the next step is to send the list you provided to Norton and see what they can find based on the crash report.
Any further suggestions and that;s for analyzing the crash report.
Dave
Remember one thing, the only dumb question . . . . . . . . . . . . . . . . . . Is the one you don't ask.
As to Norton, run their update program first. If there is still a problem, go to the web site. Download the current version of the program, and also their uninstaller. If after there are still problems, contact Norton Support via the Get Support link in the program.