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Thunderbird not receiving emails since Google asked for permissions

Thunderbird Send and receive email
Max replied 11 hours ago
Graham Smith
Graham Smith

I am not good with IT. I've been using Thunderbird for years. Recently, Google asked for permissions, which I gave. Since then, no mail. Any help appreciated.

I am not good with IT. I've been using Thunderbird for years. Recently, Google asked for permissions, which I gave. Since then, no mail. Any help appreciated.

All Replies (1)

Max
Max

Hi Graham,

If this is a Gmail account, it sounds like Thunderbird may need to authenticate with Google again after you granted the new permissions.

Could you try restarting Thunderbird and see whether a Google sign-in window appears? If it does, sign in with your Gmail account and allow Thunderbird access to the account. Thunderbird uses Google's OAuth2 sign-in for Gmail, rather than simply using your normal Gmail password.

If no Google sign-in window appears, please let us know what happens when you click Get Messages. Does Thunderbird show an error message, or does it simply not download anything?

Also, if you can tell us which version of Thunderbird you're using, that would be helpful.

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