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Firefox bookmarks disappeared apparently per update 153 using Win 11 pro.

DDemps

My Firefox bookmarks, tool bar, bookmarks menu, etc. all disappeared apparently due to update 153. As stated, I use Windows 11 Pro but my Firefox apparently is telling me that I'm on Windows 10. This makes no sense to me but that is how I'm reading my screen. I have no idea if the update caused the disappearance of approx. 900 business-related bookmarks what happened other than things were fine one day and then 18 hours later all was gone.

I went through the well written article by "AliceWyman, Tonnes, Michael Verdi, scoobidiver, John99, Swarnava Sengupta, Jason, user669794, adampeebleswrites." I followed article text as best I could getting to my profile per the Application Basics, Open Folder and found three "sqlites." Here is where I get concerned because after following the article's direction, nothing happened.

I apparently created a new profile per no. 153, but I also (apparently) have profiles back to no. 147 per a list I saw onscreen -- but I cannot seem to do anything with that information when I click on those folders. Articles tell me that I can revert back to a prior profile, but I cannot do anything with these prior profiles. At this point I'm fearful of doing anything more.

What do I do now? The real question to me is whether anyone in the Mozilla support community knows of someone who can help over the phone or log in whether as a volunteer or paid consultant. The other question is whether Mozilla is capable of fixing this bookmark issue that apparently emanates from so-called updates. The articles appear to assume that Mozilla / Firefox have had this problem repeatedly in the past.

If someone is aware to such a volunteer or consultant please forward the above and ask him/her to contact David at < [redacted email from community support forum] > Thank you all.

My Firefox bookmarks, tool bar, bookmarks menu, etc. all disappeared apparently due to update 153. As stated, I use Windows 11 Pro but my Firefox apparently is telling me that I'm on Windows 10. This makes no sense to me but that is how I'm reading my screen. I have no idea if the update caused the disappearance of approx. 900 business-related bookmarks what happened other than things were fine one day and then 18 hours later all was gone. I went through the well written article by "AliceWyman, Tonnes, Michael Verdi, scoobidiver, John99, Swarnava Sengupta, Jason, user669794, adampeebleswrites." I followed article text as best I could getting to my profile per the Application Basics, Open Folder and found three "sqlites." Here is where I get concerned because after following the article's direction, nothing happened. I apparently created a new profile per no. 153, but I also (apparently) have profiles back to no. 147 per a list I saw onscreen -- but I cannot seem to do anything with that information when I click on those folders. Articles tell me that I can revert back to a prior profile, but I cannot do anything with these prior profiles. At this point I'm fearful of doing anything more. What do I do now? The real question to me is whether anyone in the Mozilla support community knows of someone who can help over the phone or log in whether as a volunteer or paid consultant. The other question is whether Mozilla is capable of fixing this bookmark issue that apparently emanates from so-called updates. The articles appear to assume that Mozilla / Firefox have had this problem repeatedly in the past. If someone is aware to such a volunteer or consultant please forward the above and ask him/her to contact David at < [redacted email from community support forum] > Thank you all.

Modified by James

All Replies (1)

Hi,

You can open your other profiles from the about:profiles page. For more details, see Recover user data missing after Firefox update or reinstall.

We don't provide phone consults, but we'll be happy to keep the discussion here in the thread.

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