Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

lost bookmark profiles

  • 4 replies
  • 0 have this problem
  • 12 views
  • Last reply by novajmd

novajmd
novajmd
more options

My SSD boot drive crashed -- Rebuilt system (brand new SSD boot drive) and reloaded all of my data from a separate backup, however Firefox profile is gone. I have copies of the old profiles including the places files, etc. Following Mozilla's instructions I reloaded the old profiles. Firefox starts right up but *without* my bookmarks, etc. Unfortunately there was no "old Firefox data" folder saved and I could not retrieve the bookmark specific backup. Thoughts? Thanks!

My SSD boot drive crashed -- Rebuilt system (brand new SSD boot drive) and reloaded all of my data from a separate backup, however Firefox profile is gone. I have copies of the old profiles including the places files, etc. Following Mozilla's instructions I reloaded the old profiles. Firefox starts right up but *without* my bookmarks, etc. Unfortunately there was no "old Firefox data" folder saved and I could not retrieve the bookmark specific backup. Thoughts? Thanks!

All Replies (4)

Paul
Paul
  • Top 10 Contributor
  • Moderator
more options

Hi

Do you still have a copy of your old Firefox profile?

novajmd
novajmd Question owner
more options

yes both an external HDD and cloud backup, thanks

Paul
Paul
  • Top 10 Contributor
  • Moderator
more options

If you have signed into Firefox Sync in the new Firefox installation, head to https://accounts.firefox.com/signin and remove the desktop copy from the list of Connected Services.

Next, open the profile folder using about:profiles. Once open, close Firefox completely.

Replace the contents of the profile folder, open Firefox and sign back into Firefox Sync.

I hope that this helps.

novajmd
novajmd Question owner
more options

Thanks, unfortunately it didn't not work. Any other thoughts?

Justin

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.